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"This hotel is part of the Best Western Sure Collection. I have stayed here several times before and not been disappointed. I am delighted to say that this stay was no different but actually exceeded expectations. The staff on reception were so friendly and welcoming. I booked in for an evening meal. My room was around the back where there was additional parking in from of the lodge. My room was a suite with a proper full size, king size bed. There were welcome gifts on hand and the whole room...

"Great staff, great venue, great comfort and a great experience - highly recommend!"

"We had a glorious time staying here! Room was spotless, great location, and perfect breakfast. Staff were also really lovely!"

"Very hospitable on arrival and attended all needs. Excellent breakfast."

"It was very cold in the hotel room, although I had set the temperature to be higher it was in vain. It was warmer in the corridor than in the room"

"Yes"

"Absolutely stunning property for those who like a bit of history. Host was so accommodating to our needs. Beds were exceptionally comfortable and we felt so relaxed making the most of the roll top bath. Breakfast was top drawer (loved the sausages especially). Nothing to fault. We’re already booked in for next year!"

"Clean and comfortable accommodation. Free parking outside."

"Great staff and great room was clear and very friendly for family "

"Comfortable and convenient. Friendly and helpful staff. Just a good all round hotel and I always feel safe staying there alone or with my family. Close to Strood station and only a short walk to Rochester. Will always choose to use this hotel when visiting Medway. "

"Great variety of breakfast options, comfortable beds and a spacious family room. Friendly and helpful staff throughout our stay. "

"Just stayed one night but hotel was excellent. Nice room and bathroom - recently renovated - nice bar and good breakfast. Parking was easy."

"Great location, good design and friendly staff"

"Beautiful place and spacious and comfortable room. It would need some modernisation, such as the doors and bathroom."

"Great customer attention, room specious and clean, lovely stuff. Dinner menu can be better, but breakfast was lovely. We will be back definitely. "

"We were checked in by a very polite and friendly young lady who gave us full information about the hotel We spoke with her again later when a further family member checked in and she had allocated them and adjoining room - such a classy act as the other guest is around 80 years old Well done and thank you"

"Everything was as it should be. The staff were friendly and helpful and I was made to feel most welcome."

"Our stay was perfect. The room was very clean and the food was good And the staff was friendly "

"Lovely stay, fantastic staff. Would definitely stay again."