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"Adored my time here! My room was lovely and cozy, I wish I would have stayed longer. The staff was super friendly and helpful and the food was amazing!"

"clean tidy well kept room food was very good staff polite well mannered made to feel welcome i would stay there again "

"A lovely hotel situated in a wonderful location. Staff very attentive, everything was 1st class and as for Peter Smith he played a blinder! We will be back. "

"Castle House B&B is perfectly located right in the centre of Richmond. It is a lovely elegant Georgian property (c1809), full of charm and history with an inviting lounge to meet other guests. The breakfasts are exceptional, catering from light buffet to full English. Our room (Redmire) is probably the smallest (on first floor), but ample enough for a three days stay. Bathroom and carpets could do with a refresh, which have been done to the other rooms (but clean enough not to affect our short...

"Due to issues at work and traffic we were running late and Jon waited up for us past the checking time and helped us with parking. Thank you so much. The room was lovely and spacious and warm. "

"Having to purchase breakfast."

"Hosts were wonderful, room was very clean with en suite bathroom and location was perfect for a short walk into Richmond town center. Definitely recommend West End Guest House"

"Lovely room, liked the extra touch of fresh milk for tea and coffee in the fridge outside the room for everyone. Lovely food small portions, but everything was good. Plenty of parking. Breakfast was good, would stay again"

"All the staff were great really friendly and accommodating, rooms showing there age carpet wearing and bathroom small and tired"

"Lovely homely experience with good breakfast"

"Ours was a last minute booking and the staff were very helpful and accommodating even with our dog"

"Hot, sunny weekend, no opening window in room but could leave ensuite bathroom window & door open for fresh air. Hospitality tray and bottled water supplied as well as mini fridge, but that had terrible smell. Only « continental » breakfast which was disappointing. The toaster didn’t work too well to toast crumpets."

"We asked for a late check out and even though the hotel was absolutely empty - (we were the only two people at breakfast in a room that could seat 100) the hotel still denied a late checkout (personally I think 11am checkout is too early) so we were charged an extra £20 for a 12pm checkout. When the room costs £500 per night this is totally outrageous. The hotel was empty so it would have been a nice gesture to offer a 1pm checkout given at most high end hotels 12pm is standard. Very...

"A really good location to stop overnight and very happy with the room. Breakfast was delivered in a hamper box outside our room and was rather disappointing. No egg/cold meats option. The main option was oats with fruit. We ordered with banana and strawberry. Tiny amount of strawberry and the banana slices were dried and chewy. But the evening meal was good honest pub grub."

"Parking on site was great. lovely pub very close by, owners very friendly and helpful. "

"Pleasant stay. Breakfast could be better"

"Staff were amazing on reception and a shout out to the male manager(?) next door at Beefeater! Excellent service! Room was sufficient for our needs the only thing that would be great would be a smart tv in the room!"

"The general condition of the hotel is poor, old, tired and a bit scruffy. The rooms just about fit the bill, but the bathrooms are very small. The general condition of the hotel is not good, the corridors are grotty and the floor is uneven. The staff are hit n miss, the cleaning ladies were friendly enough the night shift staff were completely incompetent, and don't expect room service, I had to order in a pizza!! It may have been because it was late, but they declined to provide even a...