โรงแรมสำหรับครอบครัวใน นิคมสมิทเบย์

"The resort was nice. Beach view was beautiful. The room we stayed in C-207 needs a huge update. Did not feel cozy. Very dated. Bed was horrible, woke up with back pain each morning. Not enough towels for 2 to last the week. Fridge made horrible noises and woke us up at night. Every time you closed the shower curtain it fell down. Bathroom was nice that it had 2 sinks, but very dated. Overall, needs a lot of updating to make it feel like a place to call home while on vacation. We looked at...

"We had great 8 days at this property. We are so happy with our stay. We got everything we need for wonderful vacation. Location is excellent, villa very clean and staffed with everything and has a lot of extras."

"God forbid anything runs out . It’s your fault . God forbid they make a mistake it’s your fault and you need to figure it out . Going to the coffee shop was an experience to say the least it’s as if we weren’t wanted there . The receptionist made a mistake and she went and got someone to the back to come and yell at us . Then proceeded to run the order incorrectly then said you didn’t pay correctly although they got the order incorrectly then ran out of the items , didn’t want to make / process...

"They double charged me."

"The staff experience was mixed. While some employees were helpful, the overall service was fairly minimal and did not go beyond the bare minimum. On the other hand, there were 2 food servers at Luna Mar Restaurant - Crystal and Pablo, they were absolutely wonderful! They were outstanding, attentive, genuinely helpful, and made our dining experience that much more enjoyable. Good vibes! And very funny! They truly stood out! The food was amazing too"

"Our stay at the Ritz was perfect. Erika, the guest experience supervisor, was one of the nicest people I've ever met. She made our experience even better. Her suggestions, accommodations and guidance helped tremendously. The entire staff was exceptional and among the friendliest I've encountered at a resort. The hotel was gorgeous and well maintained and the pool was picturesque. There were plenty of options for dining and the included water activities get our whole family busy. I highly...

"Fine for an overnight stay prior to hitting the ferry for St. John."