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"I’ll be honest because reading the reviews didn’t help me at all. this isn’t what i was expecting at all. the room that we received had ants all over the bed. air conditioning wasn’t on prior to arrival and had the room HOT for a while, the bathroom was dirty, it looked like someone took a piss all over the bathroom and left it. there was no mirror on the closet although the other rooms had mirrors, there was no refrigerator even though the other rooms had refrigerators. the staff would come in...

"Staff always where's there to order us a cab and give us advice as to the island, and the water was consistently warm without troubles. I like how they're complimentary breakfast was not just a series of cereals and cold cuts, but was actually cooked. Small, but appreciated and with a lovely view. I can add the emphasize how beautiful the the rooftop, where there was both a pool, a bar, and a restaurant, truly was and especially at night. Stairs were not that big a problem, but for the elderly...

"Location to pool was good. Pool wasn’t very clean"

"Customer Service was horrific."

"Love the amazing service...the sea the room and the way we could get to different parts of the property like the Westin....but Buoy Haus is just the perfect escape, serenity, beauty, relaxation and the water..."

"I love staying at the Ritz in st Thomas. More than anything we enjoy the employees. They are always helpful and make the trip worth it. I traveled there 2 years ago and I noticed several cut backs and things that they could improve on. For instance the serve the same food every single day for breakfast potatoes, bacon/sausage and eggs. They need to add pancakes and French toast because the food gets boring. The have different options for the lunch/ dinner snacks but again not very family kid...

"The room was very clean the staff was respectful but the phone wasn’t working from the time I was there 😩. But it’s a nice place to stay very quiet n secure"

"great staff"

"A lot of money for the conditions of the facilities, A/C has not been given maintenance for a long time, does not cool, uncomfortable bed, old carpet, broken floor, broken closet doors, dirty balcony. The place needs repairs and remodeling. I don't recommend it."

"Worth the $$"

"The property was at a prime, location, cleanliness, and friendly"

"Beautiful vistas from many of the rooms. Located on a hill like many of the properties on the island. Walking virtually impossible due heavy traffic, inconvenience sidewalks and steep inclines... so a cab or rental car necessary daily. Best for an extended stay."

"Angie & Karen (managers) were both very helpful and had the "Pride of Ownership" attitude. The feel was welcoming and quaint. Also, the amenities were great and focused on the guests. I've stayed at many places both for work and personal travel and the staff was great. Highly recommend!!"

"Our experience at the Secret Harbour Beach Resort was fantastic. It was a beautiful property with great ocean views and a very friendly staff. We will be back!"

"Staff were great! Friendly, and willing to let us store our bags in their office hours before check so we could enjoy the day without our luggage"

"Ac didn’t work in first room they accommodated and moved me to another room only issue was it was Saturday night and it was above their restaurant and bar and the music was so loud it shook your floor and you had to liste in to it until 12 pm. After I said something they accommodated me again moved me to a quiet room and gave me a free night. So if you do ever have an issue there speak up and they will most definitely make it correct. It was my second stay here and I enjoy the place so since...

"The room & facility was great but the hosts were absolutely amazing! Highly recommend "

"Be sure to have breakfast; it is delicious, nutritious, and the view is awe-inspiring. I had several cups of the ginger, mint lemonade- wow! I didn’t spend much time in my room. But it was nice to come back to a clean one. Staff are very friendly! One could not ask for more and get it."

"Room was great! The resort and the beach were incredible. I definitely recommend staying here as I am also planning on coming back!"