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"Wanted to rate higher. It has some very good points. But reported Fridge in our room wasn’t working. The back of it was getting very hot but was not cooling. I was told someone would look at it. No one came. I unplugged it in the end for safety. Air conditioning didn’t work in our room and later the safe stopped locking."

"The property was spacious, and the lobby was beautiful and spacious. It overlooked the sunset. Nil river across from property. Guest bedroom, very old and outdated. Not very clean."

"Clean room friendly staff"

"A very nice hotel which provided us evrything we needed. My only point knocked off is the spa treatments were expensive even by uk standards."

"Hotel is nice but needs some renovations to the rooms"

"This hotel was brilliant, fulfilling our requirements. The pool was amazing set by the Nile and the staff were really friendly both around the amenities and in the hotel itself. The downside was the rooms are a little tried and a refresher should bring it up to western levels. It is also a little further out of Luxor, making it challenging to escape the offers of taxis and horse carts, when walking into the centre. "

"One of the best hotels we have ever stayed at. The setting was like an oriental palace in a dream-like mirage but very real, with stunning rooms, glorious food and the most wonderful staff, not to mention the farm with the animals and the workshops. Not just a hotel but a destination, an oasis!"

"We have been upgraded just because we said the bathroom was not good enough. Really nice hotel, they care about their customers."

"The room was nice and bathroom was nice and clean, my problems were that the WiFi didn't work throughout my stay and due to my phone data not working, was unable to use my phone for anything my entire stay. I was also charged for the drinks in the rooms fridge which originally I was told I was allowed to have. I was also charged for grease/sweat stains on my pillow which is inevitable in a hot country. Won’t be staying again considering I wasn’t even compensated for the lack of WiFi. "