Dear Mandy, Thank you for taking the time to share your valuable feedback regarding your recent stay at Aloe Lifestyle Hotel. It is unfortunate to hear that we were not able to meet your overall expectations and that you felt disappointed by your experience. We would like to sincerely apologize for the concerns you have raised, and we will be sure to address these matters going forward. We are sorry for any inconvenience that you may have endured during this time. Thank you once again for your review. We hope that you will give us another opportunity to provide you with a memorable stay. Kind Regards, General Manager

Dear Guest Thank you for taking the time to share your feedback with us. We are disheartened to hear that your stay at our hotel did not meet your expectations. We are sorry for the challenges you faced and we apologize for any inconvenience you may have experienced. We hope that you will consider this as a one-time occurrence and not the usual standard of service with which we strive to provide our guests. We look forward to welcoming you again in the future. Kind Regards