4/10 แย่
Mary
เดินทางกับครอบครัว
9 ส.ค. 2025
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
We were not able to check in to our hotel room until after 5:30...room was "not ready." After waiting in the hotel for 45 minutes without any news, we went up to the front desk where they simply gave us another room. No idea why the open room wasn't provided to us in the meantime and we had to ask. Not given any compensation or regard. The person at the front desk told us there was nothing they could do as we sat in the lobby in our bathing suits.
Experience at the restaurant was very similar. Waitress was kind but unhelpful. Sat with a table of empty dishes for an hour after our meal.
Went to the front desk to ask about an unknown card charge after dinner. Front desk gave us a voucher that we paid for for breakfast.... Didn't receive it at check in and didn't even know about it. We are leaving early so we wouldn't have even known if we didn't go up to ask about something else.
Overall, for $400 a night, I would expect to and have experienced much better than this hotel.
Mary
เข้าพัก 1 คืน, สิงหาคม 2025