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"Lovely room decor and staff!"

"Beautiful setting, very friendly proprietor "

"Room were excellent"

"The fire alarm rang on the morning 08:00 of the 24th for forever, no announcements or guidance from hotel staff. Air conditioning was broken during our entire 3 night stay and we were told just as the receptionist handed us the keys, a bit late to also mention that there will be heavy construction drilling from 08:30-17:00 hrs, Add insult to injury there was no hot water from the 24th of July through our departure on the morning of the 25th. This was a severe hardship as we had a long journey...

"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"Great staff and really helpful on the reception, couldn’t do enough to ensure we had the perfect stay."

"I really enjoyed my stay over the weekend at Citizen M, everything was as expected. and it is very centrally located in London by the Tower of London. The bed is super comfortable and I hope to go back again soon."

"Lovely hotel in a great location and clean throughout. Staff very helpful, but issues in bar in the evening and service not the best. The room is small but does the job as it’s only a base. Woukd recommend for access to O2 and central London"

"Excellent although very small and NO KETTLE in the room"

"Very nice hotel right in the heart of London. The room can get very hot in summer. Close to 2 tube stations. Highly recommend. "

"Amazing location, nice suite rooms"

"Perfect spot! Perfect location. Definitely recommend and will stay here again."

"Enjoyed out time at the hotel"

"Need upgrade"

"a bit of wear and tear, but not a dealbreaker for me. the hotel is literally in the best location (super close to the tube and bus lines that will take you where you want/need to go). this will be my go to the next time im in london, unless i win the lottery :)"