The attitude and rudeness of the reception lady was terrible .
Carpet looks likes it’s never been cleaned - stains everywhere
AC didn’t work and was filthy
TV didn’t work
Bed was also quite disgusting.
I left early it was so bad and the receptionist still charged me.
$220 per night is an absolute rip off.
Don’t stay there - would have been better sleeping in my car.
Adam
เข้าพัก 3 คืน, มิถุนายน 2023
การตอบกลับจาก Explorers วันที่ 25 มิ.ย. 2023
Firstly, my staff are hardly ever accused of being rude but on this occasion and on another previous occasion I have found the customer is usually rude and arrogant in their approach to them. As for checking out early on the 3rd day of your stay at 3pm and not getting a refund for the day and than abusing a female staff member sounds a bit like your speed if reading your post is any indication.As for 220 per night that was the internet price for ota's as we were and are fully booked and have to pay commissions on there bookings.We have checked both the Tv and Aircon. Since you checked out and found both to be working and I'm sure that if they were not working on the previous two days of your stay that some one like you would of complained well before you checked out.And yes the carpet is currently stained but again has been carpet cleaned but considering we are a mining town and turn over more than 250 room nights a week to miners the carpet and rooms do cop a hiding.Our beds are mostly new with new pressed linen from the cq commercial laundry so again I find I have no real reason to warm my overworked staff and agree that a person like you might be better off sleeping in their car.
Clean Rooms, meals not the best, Restaurant closed ,dinner serve in a cardboard box,
Peter
เข้าพัก 1 คืน, กรกฎาคม 2022
การตอบกลับจาก Barry วันที่ 22 ก.ค. 2022
Hi Peter,
Sorry about the inconvience but the Restaurant was closed due to Covid and yes the takeaway meals are being served that way but yes other meals are being served as plate service..
A little on edge of town but shops & town centre not far away. Spacious older motel but very clean & staff was very helpful.
Claudia
เข้าพัก 2 คืน, กรกฎาคม 2022
การตอบกลับจาก Barry, Ji and Staff วันที่ 18 ก.ค. 2022
Thank you for your Kind review and it was a pleasure to have you and your family at our motel and hope we welcome you again soon.
And as foodies you will be able to give our new city style pick your own Steakhouse a Rating.
Barry, Ji & Staff.
I would hav expected a microwave & cutlery me mates TV worked BUT NO PIC only sound
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เข้าพัก 1 คืน, กรกฎาคม 2022
การตอบกลับจาก Reception วันที่ 15 ก.ค. 2022
The Tv could of been caused by local interference which does happen out here and if we were told would of changed rooms for your mate, as for microwave and cutlery that is advertised on this site in our better rooms thou we are upgrading the others at the present time.
Anyway,
Thank you.
8/10 ดี
Rose
15 มิ.ย. 2022
Rose
เข้าพัก 1 คืน, มิถุนายน 2022
การตอบกลับจาก Barry, Ji and Staff วันที่ 16 มิ.ย. 2022
Thanks for your kind review and we hope to see you again soon
6/10 พอใช้
Joy
25 พ.ค. 2022
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Joy
เข้าพัก 1 คืน, พฤษภาคม 2022
การตอบกลับจาก Barry, Ji and Staff วันที่ 31 พ.ค. 2022
This is the only place I will stay in Emerald. Reasonably priced pet friendly accommodation close to town. Whether you have a pet or not I doubt you’d find a more comfortable place. With super friendly and accommodating staff
Simon
เข้าพัก 1 คืน, มกราคม 2022
การตอบกลับจาก Kirstene & Brian วันที่ 2 ก.พ. 2022
Thank you Simon for taking the time to leave us a review, we are happy to hear that you had a comfortable stay with us.
Great location. The room was fine for an overnight stay.
Really appreciated the undercover parking when it started raining.
Overall an enjoyable stay and would definitely chose EEI again.
Thanks.
Robin
เข้าพัก 1 คืน, สิงหาคม 2021
การตอบกลับจาก Kirstene & Brian วันที่ 4 ก.ย. 2021
Thank you Robin for taking the time to write a review,
hope we see you again soon.
Very clean room!! Great sized room! Great staff and definitely amazing food
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เข้าพัก 1 คืน, เมษายน 2021
การตอบกลับจาก Kirstene & Brian วันที่ 5 เม.ย. 2021
Thank you very much for your lovely review.
We do strive very hard to satisfy our guests, our goal is to treat all our guests as we would expect to be treated.
A very relaxing environment, staff were friendly and helpful. Easy access. Many choices of accommodation. I would highly recommend this motel especially the on site restaurant and salt pool.
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เข้าพัก 2 คืน, มีนาคม 2021
การตอบกลับจาก Kirstene & Brian วันที่ 18 มี.ค. 2021
Thank you for taking the time to write a lovely review.
We hope you will come back and stay again.
As always Emerald Explorers Inn provides the best value stay in Emerald. Prompt personalised service with super friendly owners and staff.
I travel for work and this is one of my favourite places to stay.
Simon
เข้าพัก 1 คืน, กุมภาพันธ์ 2021
การตอบกลับจาก Kirstene & Brian วันที่ 4 มี.ค. 2021
Thank you Simon for your lovely review, we are happy that you enjoy staying here with us. Look forward to you next visit with us.
A nice motel situated away from the busy main road through Emerald. It was a shame that dining in the restaurant wasn't available as was advertised on all the publicity and guidebooks in the room but room service proved to be a great choice.
Angela
เข้าพัก 1 คืน, กันยายน 2020
การตอบกลับจาก Kirstene & Brian วันที่ 16 ต.ค. 2020
Thank you Angela for your review, we appreciate all on the feedback that we receive.
We were made to feel really welcome and would highly recommend to stay at the Emerald Explorers Inn. Would also highly recommend to dine out at their restaurant, which was not only convenient however wonderful service and delicious food. Would definitely stay here again!