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"Poor staff"

"Great place to stay in Bandung"

"Nice hotel. Close to everything and the staff is very nice and professional. I lost my money clip with money in it and after about 12 hours I realized it was lost so I went to the front desk and it was there with the money still in tact. Safe place and trustworthy staff. "

"Our room was 3 bedrooms and certainly big enough to accommodate a large family. The property looks nice and the location is fine. The problems we encountered were: Unclean linen, when asked to change the linen, they left same linen and just made the bed again. There was no hot water at all, when asked staff to check they said there is only one room, The Presidential Suite, which has hot water, and we can take a shower there if we need a shower. Even though there was no hot water the shower only...

"saya bayar bayar ke hotels.com Rp1.439.100,00 untuk 3 org dan fasilitas 3 org termasuk sarapan untuk 3 org... ternyata data yang tersimpan di komputer hotel hanya Rp1.145.000,00 dengan kode booking yang berbeda walau data nama sama.... ternyata yang pesan expidia bukan hotels.com.... KECEWA......."