Search Hotels Near Elements Casino Grand River, Kitchener

"My biggest issue with staying at the hotel was the level of noise. I came here to rest after a long day. 10 minutes after I enter my room I heard constant screams from the hallway. I opened my door and saw a bunch of kids screaming their head off and running through the corridor. I called the front desk and asked to send someone to take care of the situation. It DID NOT HELP! The running and screaming persisted. I called again and the answer I got was "I talked to them. They are running races...". I didn't realize that I rented a room on a race track. My second issue, I booked the room well in advance and asked for the highest floor of the hotel. Then called again a couple of days before and made sure that the hotel has my request. When I registered, I got the 3rd floor rather than the 4th. I was told that "this is all we have". I said I requested it well in advance, but that was not honored. That, combined with the running and screaming made me very upset."

"Clean room. Friendly staff."

"Breakfast was good, fresh and hot. Parking was plentiful and safe. Garbage bins were emotied when we were there, but the truck left lots of large cardboard and paper was blowing into the flowerbeds. The pool was absolutely free,ing and we could go in it during our stay. On our last day we enjoyed the warm pool at the hotel next door."

"Good"

"Quaint and quiet stay. "

"Great location. very pleasant and comfortable rooms. Friendly staff."

"Good Breakfast options, easy parking when given a ground floor room. The staff was also very accommodating for our request of a ground floor room when we came with our dog, there is no way to request this on the app so we were very happy they were able to accommodate. Also the pet fee on this hotel is the best in Guelph and well worth it."

"Breakfast was hot and ready."

"Breakfast was great. Rooms were clean and comfortable. Love the pool and hot tub."