Dear Richard, Thank you for your review. Please accept my apology, as you mentioned the hotel is indeed closed for renovation works. We were able to move your booking to our sister hotel Radisson Blu, located just a few minutes from ourselves and I hope you had a pleasant stay. Thanks again for your review and I hope we can welcome you To Radisson Collection in future. Kind Regards, Will Harrington Front Office Manager

Dear Angela, Thank you for your review. Please accept my apology, as you mentioned the hotel is indeed closed for renovation works. We were able to move your booking to our sister hotel Radisson Blu, located just a few minutes from ourselves and I hope you had a pleasant stay. Thanks again for your review and I hope we can welcome you To Radisson Collection in future. Kind Regards, Will Harrington Front Office Manager

Dear Warren, Thank you for your review and for staying with us. We hope to see you soon!

Dear Julian, Thank you for your feedback and for your recent stay with us. I am sorry you were not impressed by our hotel, unfortunately due to Coronavirus, most of our services have been suspended, we hope to shine again soon. Best Regards,

Dear Richard, Thank you for your feedback regarding your stay at Radisson Collection Hotel, Edinburgh. We are pleased to hear that you enjoyed your time with us. We hope to welcome you back to our hotel in the near future. In the meantime, please, stay safe. Warm regards, Front Office Team

Dear guest, Thank you for staying in our hotel and for your business. I am sorry for the outlets being currently closed, we are looking forward to open them very soon. Best Regads,

Dear Mark, Thank you very much for you your feedback we are so pleased to see you enjoyed your stay with us. Kind Regards, Abbie.

Dear Lauren, Thank you for your recent stay with us. I am glad to read you have enjoyed your stay with us. We invite you to visit us again soon. Best Regards,

Dear Vito, thank you for taking the time to leave your feedback on your recent stay in our hotel. We are delighted to see you enjoyed yourself and appreciated the high standard of our cleanliness, one of our main focuses during these strange times. I will pass your nice comments to rest of our staff. We hope to welcome you back in the future. In the meantime, please, stay safe. Best Regards.

Dear guest, Thank you for your recent stay with us. I am glad to read you have enjoyed your stay with us. We invite you to visit us again soon. Best Regards,

Dear guest, thank you for taking the time to leave your feedback on your recent stay in our hotel. We are delighted to see you enjoyed yourself, liking in particular our rooms and amazing location. I apologise for the slowness at breakfast, but thank you for the feedback. It will help us improve our service. I will pass your nice comments to rest of our staff. We hope to welcome you back in the future. In the meantime, please, stay safe. Best Regards.

Gentile Erika, fa molto piacere ricevere un feedback così positivo, farò in modo che anche i miei colleghi possano leggerlo. La aspetto di nuovo presso la nostra struttura. Cordiali Saluti,

Dear Karen, Thank you so much for showing patience, understanding and appreciation toward us during hard time like this. We are extremely happy to hear you received good customer service and found the hotel to your liking. We are looking forward to seeing you soon again in the near future. Thank you so much. Kind regards, Night Manager Georgios Miliaras

thank for your evaluation. Please see to contact us in case you would like to share more information about your stay with us. Kind regards, Night Manager Georgios Miliaras

Dear Mark, We are sorry to hear you were left unhappy with some of our service limitations. We understand this was frustrating however our front desk team would have been at your disposal if you needed help with making dinner or lunch reservations. I still hope we can see you possibly again in the future under different circumstance. Thank you for staying with us. Kind regards, Night Manager Georgios Miliaras

Thank you so much for your evaluation and for staying with us. Kind regards, Night Manager Georgios Miliaras

Dear Frances, Thank you for your review and your positive feedback. We are most excited to hear you enjoyed your stay and found your property adequate to your needs. We are looking forward to seeing you again in the near future. Kind regards, Night Manager Georgios Miliaras

Dear Guest, Thank you very much for your wonderful review, we appreciate your feedback. We understand how it can be inconvenient when some of the building around have some building works. We try were possible to arrange a suitable time for works to being but as the building is not owned by us we do not have power to enforce another propertys building schedule. We hope we can welcome you again soon. Kind Regards, Abbie Guest Service Executive Radisson Collection Edinburgh

Dear Jane, Thank you for you feedback we are pleased to see that for the most part you enjoyed your stay with us. Certainly due to COVID-19 many things have had to change so that we may be in compliance with the restrictions placed upon us. It has been a difficult time and although we have tried our best to keep a sense of normality somethings we have just not been able to keep the same. Every change and restirction has been accurately updated on our website and through our other booking partners with so many changes happening in the country we encourage guests to read through the new terms and restrictions to familiarise themselves before coming. Despite this we hope to welcome you again. Kind Regards, Abbie Guest Service Executive

Thank you for your feedback and we apologise for any inconvenience encountered at our sister property. We will see to forward your comments and raise further investigation. We thank you for choosing to stay with us and we hope that you overall enjoyed your time at our property. Kind regards, Night Manager Georgios Miliaras

Dear Raymond, Thank you for your review. We are happy to hear you had a good stay and we are sorry that our breakfast was not as good as you hoped. We will take all of your feedback under examination and see how we can improve our services for better results. We thank you for your honesty and for choosing to stay with us. Kind regards, Night Manager Georgios Miliaras

Dear Steven, Thank you so much for this amazing review. We are greatly satisfied to hear you had a great stay and we hope to see you again in the foreseeable future. Kind regards, Night Manager Georgios Miliaras

Dear Guest, Thank you very much for your 4 out of 5 review. We appreciate your feedback. Kind Regards Radisson Collection Edinburgh

Dear Guest, Thank you very much for your 5 out of 5 review. We appreciate your feedback. Kind Regards Radisson Collection Edinburgh

Dear Richard, Thank you for your feedback. We apologise for not having our on-site spa open however the service is still available at our sister property, The Radisson Blu. Regardless of all we apologise for the inconvenience and we thank you in advance for your patience and understanding. Kind regards, Night Manager Georgios Miliaras

Thank you for your review. Please, if you wish to provide us with more detail about your stay do not hesitate to contact us via email on operator.edinburgh@radissoncollection.com Kind regards, Night Manager Georgios Miliaras

Dear Ronica, Thank you for your evaluation. In case you would like to share more about your experience please do not hesitate to contact us privately. Kind regards, Night Manager Georgios Miliaras

Dear John, Thank you for staying in our hotel and for your lovely feedback. We hope to welcome you again here soon.

Thank you for your message and we do apologise for the slow service on Breakfast. We do hope you will reconsider to visit us again.

312/5000 Kära gäst, Tack så mycket för din härliga recension. Vi berättar mycket om dina vänliga ord. Särskilt under de nuvarande svåra tiderna som utvecklas i ordet. Vi hoppas att vi kan välkomna dig igen i framtiden och vi önskar god hälsa till dig och din familj. Med vänliga hälsningar, Abbie Gästservice

Dear Eileen, Thank you very much for you 8/10 review. We truly appreciate your feedback and we hope we can welcome you again in the near future. Best Wishes, Abbie Guest Service Executive

Dear Romina, Thank you very much for your review. I am pleased to see you enjoyed our unique location in the prime centre of Old Town and was made to feel welcome by our front office team. I am sorry however the same impression was not given by our bar team. I will make sure this is investigated and passed on to our restaurant owners. We hope to welcome you again. Best Wishes, Abbie Guest Service Executive

Good Afternoon Derek, Thank you very much for your great 10/10 review. We are so pleased to see you enjoyed your time with us and we hope we can welcome you again in the future. Kindest Regards, Abbie Guest Service Executive

Dear Daniel, Thank you for your review. I am so pleased to see an 8/10 rating, I a, glad you enjoyed your time with us. Best Wishes, Abbie Guest Service Executive

Dear Kevin, Thank you for your very kind 8/10 review. We truly appreciate your feedback and we hope to welcome you again soon Best Wishes, Abbie Guest Service Executive

Dear Linzi, Thank you very much for your feedback. I am glad you enjoyed our breakfast options and we hope to welcome you again for another stay. Kindest Regards. Abbie Guest Service Executive