No response when I called to discuss check in time, no call back. Terrible service. Would like a refund
เข้าพัก 1 คืน, เมษายน 2020
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
11 มี.ค. 2020
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
I accept that for £65 a night you are not going to get a lot but the state of the décor and lighting was awful. £20 worth of paint and Polyfilla is all that it would take to bring it up to acceptable level.
Unkomplizierter Check-In und Check-Out. Gute Lage zur Tram in der Neustadt.
Keine direkte Beleuchtung im Zimmer. Heizung funktionierte nur irgendwann nachts, viele kleine Reparaturen sind fällig, insbesondere im Bad. Warmes Wasser erst nach längerem Laufen lassen. Schlechteres 3 Sterne Hotel als das zuvor gebuchte 2 Sterne Hotel.
I had the most amazing stay here! Derrick was so warm and helpful. I love my room which is walking distance to anywhere else!
One of the best stays I had for a very reasonable price!
I booked in to stay at this hotel in January 2019 for NYE December 2019. I paid £440 for a suite with breakfast. The reviews were really good and location sounded great. When I got there i was told that it had new ownership since February 2019, they no longer did breakfast and no longer had a suite... we had been allocated a very basic double bedroom. No one had contacted me to inform me of this and to say I was disappointed is an understatement.
I obviously told the man at reception I was not happy with this but it’s NYE and so finding new accommodation would have been impossible. The receptionist contacted the manager who offered me a reduced rate of £350. I had to accept as was held over a barrel having flown in from Bristol for NYE and potentially not having anywhere to stay.
You wouldn’t pay anymore that £50 a night for the double room and so I’ve been seriously ripped off!
I will say the location is great and the man in reception was as helpful as he could have been but overall to be have been looking forward to a luxury room for nearly 12 months and then having what I was given, for the price I paid was disgusting and I would not recommend this hotel for this reason.
HIGHLY DISAPPOINTING!!!
Not a place to stay.
I had booked 4 rooms (all paid and had booking reference as well) and upon arrival they just had one room booking. Manager couldn't contact the owner and couldn't decide anything. We waited for 40 min. Then they took us to some guest house which was at half an hour drive away from the city.
Neither the manager nor the owner contacted me thereafter. The customer service team of Hotels.com sorted my problem and compensated well.
เข้าพัก 1 คืน, ตุลาคม 2019
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
13 ต.ค. 2019
ไม่ชื่นชอบ: พนักงานและบริการ
A beautiful Georgian town hotel in an excellent setting near the city centre and the Playhouse. The price is affordable. Unfortunately it is showing signs of under investment and neglect.
It's a bit of a sad place in need of some TLC. Everything about the decor, bed, furnishings, bedding, etc, screams cheap. It's such a shame; it's in a fantastic location and in a lovely building. I wonder how many return visitors they get...
Nemt at komme til - tæt på det hele - flinke og hjælpsom personale - enkelt, rent, nemt.
เข้าพัก 1 คืน, กันยายน 2019
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
29 ส.ค. 2019
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Although we selected the Playfair for its location, there were limitations to our stay that led to a little disappointment. Our room was facing the street, which meant constant traffic noise all night long. The window couldn't be opened due to noise and that made the room uncomfortably warm and stuffy. The bed was barely adequate and fairly uncomfortable. Bath facilities were just adequate but no "creature comforts" at all. The advertised breakfast was a basket left at the door with instant oatmeal, pre-packaged sugary pasties and Capri Sun "juice" so we left it. There wan't any table to sit at to enjoy a breakfast even if we'd wanted to. The best part of the experience was the location. It was a 15 minute walk to the city center and about a 30 minute walk to the castle. For the money, we expected more.
Very tatty, water in showers is so hot they are unusable. Breakfast should have been included but all we got was oats to add boiling water to, aldi fruit juice and a chocolate pastry (not fresh). Lock held together with sellotape. Hotel taken over since I booked. Room looked nothing like those on the website. Spoke to owner who was not interested in any of my concerns. If you are looking to stay here, book a hostel as it wil be cheaper, cleaner with usable facilities.
i would have thought that a b&b in the centre of Edinburgh would have been of a much better standing , considering the ideal situation . Under dynamic management and some investment , this hotel could be really Something . get rid of the awful basement restaurent ! the smells of cooking are awful at ground level !
Ich weiss zwar nicht ab wann sich ein Hotel Hotel nennen darf. Aber das war nicht mehr als ein B&B.
Keine Rezeption vorhanden. Das Zimmer ziemlich abgerockt und die Sauberkeit lässt zu wünschen übrig. Gebucht hatten wir mit Frühstück. Das stand morgens vor der Zimmertür und bestand aus einer Caprisonne, ein Müsliriegel, einer Dose Poridge zum selber zubereiten und ein Schokobrötchen in Folie.
Das Zimner hatte weder einen Tisch noch ausreichen Bestuhlung.
Normalerweise hätten wir die Unterkunft abgelehnt. Da aber gerade Edinburgh Tattoo stattfand, waren kein Alternativen vorhanden.
Mit Abstand eine der schlechtesten Unterkünfte die wir in den letzten Jahren hatten.
Das PLV steht in keiner Relation. Und ich frage mich ernsthaft wie die Bewertungen zustande kommen die ja durchaus positiv sind.
Good location for what we wanted. Strange room set-up due to bathroom being an addition to room. Slightly odd that room wasn't cleaned during our stay. That said, quiet, reasonably priced & just what we wanted for the weekend.