Dear Shaka, Offering clean rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Joe Browning, GM

Dear Lea, We do not share which events are taking place for guests' privacy. I’m sorry to hear that noise pollution interrupted your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied during your most recent visit. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review and we hope to host you again for the stay you have experienced previously. Sincerely, Joe Browning, GM

Dear Michael, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Joe Browning, GM

Dear Debra, I am glad our hotel provided you with a wonderful experience while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Joe Browning, GM

Dear Steven, I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with other travelers and us; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area. Sincerely, Joe Browning, GM

Dear Chris, Our goal is to exceed our guests’ expectations, so I’m sorry that our parking fee negatively impacted your stay. We appreciate your attention to reviewing our hotel, and we hope to impress upon your return to the area. Sincerely, Joe Browning, GM

Dear Timothy, I’m sorry to hear that noise pollution interrupted the comfort of your stay and that our property was not met with our excellence in service. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Joe Browning, GM

Dear Ellen, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Joe Browning, GM

Dear Dawn, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, areas for improvement, and for choosing our hotel. Please visit us again soon. Best, Joe Browning, GM

Dear Marissa, It’s wonderful to know you enjoyed your stay and we appreciate you recognizing Jennifer and the level of service she provided. Thank you for your time in sharing a review and we hope to see you again. Best, Joe Browning, GM

Dear Jenny, Ensuring the highest level of hospitality is our top priority. We apologize for not meeting your expectations and appreciate your feedback. We hope to serve you better on your next visit. Sincerely, Joe Browning, GM

Dear Eric, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies that we did not tend to your maintenance issue in a timely manner; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Joe Browning, GM

Thank you so much for your kind review! We appreciate you taking the time to let us know about your stay. Please come back to see us again soon! Thanks again!

Thank you! We're so happy you enjoyed our stay. Please come see us again soon!You made our day. Thanks again!

Dear Pierre, Thank you for choosing our hotel. I am sorry to hear that your stay was not enjoyable and I apologize for the fact that your brother found the couch too uncomfortable to sleep on. Our aim is to meet and exceed your expectations, and it is clear that we fell short of that goal. We would like to take this opportunity to express our regret and hope that we can make it up to you on a future visit. Sincerely, Joe Browning, GM

Dear Nancy, Nothing but positives during your recent stay at Embassy Suites? Fantastic! We can't thank you enough for your patronage and kind review. Your excellent recommendation lets our staff and other travelers know that guests can count on a great stay here. Please come back soon! Best, Joe Browning, GM

Dear Rita, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon. Best, Joe Browning, GM

Dear Marlen, Thank you for staying with us. We appreciate your time in reviewing our hotel and hope to provide you with a fantastic experience upon your return to the area. Sincerely, Joe Browning, GM

Dear Erin, While it is wonderful you enjoyed your stay overall, we regret your frustration with our parking fee. We do our best to keep our rates as competitive as possible. We separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. We hope to welcome you again soon. Best, Joe Browning, GM

Dear Mary Jo, Thank you for taking the time to share your feedback. I’m pleased to hear our convenient location, friendly staff, and great happy hour made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Joe Browning, GM

Dear Spencer, Please accept my sincere apologies for our billing error as we experienced a system error. It was an isolated error and promptly corrected when brought to our attention. I’m sorry for any frustration this caused you. We appreciate you staying with us and hope to see you on a return visit as it was our pleasure hosting you. Sincerely, Joe Browning, GM

Dear Emitt, Thank you for your time in sharing your kind review, and please visit us again. Best, Joe Browning, GM

Dear Lauren, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Joe Browning GM

Thank you so much! Please come see us again!

Dear Cori, Thank you for choosing us. We apologize for any confusion regarding your final charge. The total amount charged includes our applicable taxes, and we regret that this was not communicated during the reservation process. We value your business and hope to welcome you again. Sincerely, Joe Browning GM

Dear Megan, Thank you for choosing to stay with us. We appreciate you taking the time to review our hotel and we look forward to providing you with an even better experience next time you're in the area. Sincerely, Joe Browning GM

Dear Joe, Thank you for reviewing our hotel. We strive to exceed expectations and apologize for falling short on this occasion. We appreciate your choice to stay with us and look forward to another opportunity to provide a stay that aligns with our high standards.Sincerely,Joe BrowningGeneral Manager

Dear Nathan, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Joe Browning, GM

Dear Nancy, It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in East Peoria again soon. Best, Joe Browning GM

Dear Mariah, Thank you for your time in reviewing our hotel. Guest satisfaction is our priority, so I am very sorry you did not have a more favorable experience, and I regret any confusion regarding your bill. A detailed folio is available upon check-out. Additionally, we are pleased to be at your service for any explanations or concerns regarding your charges. We appreciate your patronage and hope to have the opportunity to better serve you in the future. Sincerely, Joe Browning GM

Dear Joan, Thank you for your review. We strive to meet every facet of the guest experience, so I regret that we let you down. We appreciate you choosing our hotel and we hope to welcome you again. Sincerely, Joe Browning, GM

Dear Robert, Offering clean rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Joe Browning GM

Dear Jeff, We try to be as transparent as possible regarding our charges, so I'm sorry for our breakdown in communications regarding our parking fee. Additionally, I apologize for your frustrations with parking and that your toiletries were not fully stocked before your arrival. Guest satisfaction is our highest priority so I regret that we weren't able to deliver a more positive experience. Your feedback is welcomed and we appreciate you taking the time to share your review with us. Sincerely, Joe Browning GM

Dear Anonymous, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize for the climate control issues you encountered. We hope this will become the first of many visits. Best, Joe Browning GM

Dear Anonymous, Welcome back! Thank you for sharing your review of another wonderful stay at our hotel during the Whitetails Unlimited banquet. We appreciate your continued patronage and hope that you are looking forward to your next stay with us as much as we are. Thank you once again! Best, Joe Browning GM

Dear JENIFER, I’m terribly sorry for your recent experience; we certainly did not want to leave you with a poor impression. We do our very best to accommodate special requests such as room upgrades and late check-outs, but we only have so many available. I’m sorry we disappointed you. We are constantly working on improving the quality and service provided. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our guest experience. Thank you for being a return guest and we hope to see you again soon. Sincerely, Joe Browning GM

Dear john, Thank you for taking the time to share your experience. Please accept my heartfelt apology for our lapse in service. We are committed to providing efficient and exceptional service, making it all the more regrettable that we missed the mark. We value you as our guest and hope to have another opportunity to deliver a stay that reflects our high standards in every way. Sincerely, Joe Browning GM

Dear Patrick, Thank you for the great review! It was a pleasure having you stay at our Embassy Suites by Hilton E Peoria Riverfront Conf Center. We are delighted our staff impressed you and look forward to your next visit. Best, Joe Browning GM

Dear ExoticExtensions, Thank you for your review. We apologize that you found our service unsatisfactory. Our goal is to exceed the expectations of all our guests, and we understand that we did not meet that goal on your recent visit. The entire staff would love the opportunity to provide you with a better experience should you choose to return. Sincerely, Joe Browning GM

Dear Charles, Thank you for taking the time to leave us a review! We love to hear that our guests are happy with their experience! It was a pleasure to host you; we hope to welcome you again soon. Best, Joe Browning GM

Dear Dustin, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Joe Browning GM

Dear Anonymous, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Joe Browning GM

Dear Jacqueline, While I am glad that your stay was okay overall, I regret that we didn't provide a WOW experience. Our goal is to exceed our guests' expectations, and I am sorry we fell short. Thank you for sharing your detailed review. We thrive on feedback and count on our guests to help us focus our efforts on areas that need improvement. We hope to see you back for an even better stay in the future. Sincerely, Joe Browning GM

Dear Tatyana,We are deeply sorry for the inconvenience caused by the water main break, which prompted you to find alternative hotel accommodations. We acknowledge that we failed to respond with empathy during the incident. Furthermore, we apologize for the delay in attending to the parking lot after the adverse weather conditions. Your experience is not typical of our hotel and we hope to welcome you again for a more favorable impression. Thank you for your feedback.Sincerely,Joe BrowningGeneral Manager

Dear Lindsay, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Joe Browning General Manager

Dear Tahleatha, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Joe Browning General Manager

Thank you for the positive feedback!

Dear Laura,First and foremost, thank you for your loyalty to Embassy Suites! I am delighted to know that we delivered the same exceptional experience you have come to expect. I sincerely appreciate your kind recognition of our friendly service and high cleanliness standards and look forward to sharing your positive feedback. We hope to see you again soon.Best,Joe BrowningGeneral Manager

Dear Jaclynn,Thank you for sharing this wonderful review! Our team strives to provide an exceptional experience all around, and it's great to know it made a difference! Your compliments are very much appreciated, and I look forward to sharing them! Thank you for allowing us to be a part of your day; we hope you will visit us again soon.Best,Joe BrowningGeneral Manager