"Jennifer on reception was amazing. There was a mix up with our booking but she made it her personal mission to fix things for us. It must have taken her several hours but she saved the day and its so rare to get such amazing customer service!!!!"
"We stayed at the hotel for 4 nights and had a great time. Our room was lovely and very clean. The breakfast menu is varied plentiful and very good. Gillian and Karen are very friendly and helpful. Have to mention the desserts which we had one evening which were delicious.
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"We stayed for our Anniversary trip and I booked the Olympic suite restaurant and wasn’t disappointed, fabulous food, wonderful attentive staff who couldn’t do enough for us , room was fantastic comfortable beds and pillows , bed was enormous, we had a bath and shower and tea making facilities, everything was within walking distance, lovely few days would certainly go back and a great choice , my only negative was parking which can spoil your experience and made arrival for us very stressful "
"Great hotel and friendly staff. Fantastic central location for visiting Bamburgh, Lindisfarne, seahouses and Alnwick. Food was great, especially the breakfasts. Comfortable room overlooking farmland with Bamburgh castle in the distance. We stayed for 3 nights and will definitely come back at some point."
"Perfect location between Barter Book and the Playhouse with bus stop right outside. Clean, quiet, comfortable. Nice patio outside to enjoy summer evenings. Not fancy, but if your tastes are simple and you want an affordable base from which to explore the area, this is the place for you. "
"The room was great, clean, tidy and lots of space and the value, I thought, was excellent.
Checkin was a little slow, felt more like a pub with a side hotel. It felt the barmaid was busy with customers, taking priority over hotel guests. That said, everything else was as good as could have been expected."
