I arrived at about 15:00 on day of booking to be told my booking had been cancelled on 10th June. I can find no trace of the cancellation on the day, no computer with me, just a confirmation of booking printout. Asked to leave!
Expedia can find no documentation of cancellation. Hotels cannot find any cancellation nor can OYO so I presume the hotel cancelled, did not tell me but they had double booked. BEWARE! All accommodation in town booked due to major event. 2 coach loads in hotel could be the reason! No refund as yet from cancellation!
เข้าพัก 2 คืน, มิถุนายน 2021
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
15 ต.ค. 2020
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Okay for a night
Hotel is a bit dated, room was very very small, bed okay, pillow's too hard. View out the window was a derelict building and grounds. Dinner menu wasn't good. Didn't try breakfast. Staff member at reception was friendly and polite.
Room was clean, however bedside light wasnt working.
Request made for walk in shower due to mobility issues but wasn't available.
No milk sachets in the hotel for the complimentary tea/coffee.
Was advised that there were 5 steps, however there were at least 15 steps to the room which due mobility issues presented hazard.
Breakfast was meant to be included however breakfast consisted of a packet of sandwiches, a bottle of juice, crisps and a packet of biscuits in a brown bag.
Overall, disappointing.
DO NOT BOOK THIS HOTEL! After a long day of travel, and being soaking wet, we finally got to the hotel only to be told THEY OVERBOOKED and sent us an email saying we were thrown over to their sister hotel. I never received an email about an overbooking nor did I get any prior notification of being booked at another hotel. The horrible woman at the front desk kept insisting she had send an email notifying me they had overbooked but I never received such notification. The staff was rude and rushed us out the door so they could continue to shuffle through their papers. DO NOT STAY HERE. Choose somewhere else to spend your money.
Really unique property. We felt we were in the past, most guests relaxing in the lounge waiting to be called for dinner. Beautiful view of the water, the property was right on the promenade. The dinner was a set price and included 3 courses. It was excellent! We enjoyed our stay except for the door would creak with the breeze and kept us awake until we finally thought to jam something in between. But all in all, was a great place to stay and I would stay again.
เข้าพัก 1 คืน, สิงหาคม 2019
รีวิวที่ตรวจสอบแล้ว
10/10 ดีเลิศ
ผู้เข้าพักจริง
5 ส.ค. 2019
ชื่นชอบ: ความสะอาด
The hotel was clean, quiet and breakfast amazing. Definitely will return.
Manager and Shona on reception were extremely nice and helpful, as were all the staff we came in contact with. The hotel was in an excellent position with a wonderful outlook on the Bay. our room was excellent, but in spite of being very busy Shona assisted us by upgrading to room with sea view ( Angus ) as soon as it became available without charge. Would heartily recommend this hotel to anyone wishing a break in Dunoon. Breakfast excellent and plentiful. Bar service excellent and moderately priced.
เข้าพัก 2 คืน, กรกฎาคม 2019
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Malcolm
22 ก.ค. 2019
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Lots of creaks when people moved in upstairs rooms. Breakfast service slow as a coach load was staying
Charming hotel with wonderful breakfast with a lovely view for morning photo taking. Shower/tub was difficult to get in and out, however.
เข้าพัก 2 คืน, มิถุนายน 2019
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Susan
27 พ.ค. 2019
ไม่ชื่นชอบ: ความสะอาด
Ok for a night
A bit run down. Guests smoking right next to the terrace door means walking through a smoky area to get from our room location to main part of hotel. Noticed a musty smell in the common lounge area. Food service at meals felt rushed.
เข้าพัก 1 คืน, พฤษภาคม 2019
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
ผู้เข้าพักจริง
27 พ.ค. 2019
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Stayed a couple of nights, nIce hotel with clean rooms and a well cooked hot breakfast, pleasant staff - would recommend and would stay again
เข้าพัก 2 คืน, พฤษภาคม 2019
รีวิวที่ตรวจสอบแล้ว
10/10 ดีเลิศ
ผู้เข้าพักจริง
18 พ.ค. 2019
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Very attentive staff, happy friendly manager. Dinner was good as was the breakfast.
I spent 4 nights at the esplanade hotel staff were friendly room was clean food was good this is the 3rd time which I have stayed there would go back again but to a different room which has a view
When I went to the hotel, I found that it was closed. Why still recommend and accept me on the Internet? During the period, nobody informed me to change to other hotel. This made me unacceptable and unhappy.