This newly renovated property is pretty nice when you go in. The staff is pretty helpful and welcoming. The parking needs to be cleaner, and the lighting needs to be better. The pricing is not bad. The room is decent-sized and well organized. The TV channels are decent and offer a good variety of choices, especially in the news, though I didn't find any movie channels. I didn't have time to properly check or complain. The bathroom was wide and clean. The sink was too high for adults, let alone for children. My night in the room was awful, since the room next to me had guys and girls talking, singing, laughing, and sometimes screaming all night long. They didn't go to bed until after 7 am. The hotel was full, so they couldn't move me to another room. The worst part is that they knew about them, and they let it happen, and they booked me a room next to them without giving me the choice or even warning me. I was upset; the staff was nice, but there was no compensation or any practical resolution. Just sorry. I like the chain, but I certainly won't go back there again.
เข้าพัก 1 คืน, สิงหาคม 2026
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Eduardo
2 พ.ย. 2023
ไม่ชื่นชอบ: พนักงานและบริการ
Awkward Experience
the hotel is tied and needs an upgrade in certain areas. The have the shabbyest towels ever.
Staff is accommodating. Great location near quaint park and several dining options including in the mall a five minute walk away. The water for the shower doesn't get very hot or stay hot long. The rooms show a little wear and tear but price when I first checked in made the stay a real value. Prices climbed up during EID and wasn't as good of value. Still a good stay.
Long story short, I know it’s my fault since I booked the wrong date. But I tried calling them for weeks to see if there’s any solution but no one answered me and that made me have to book a different hotel. If they answered and said there’s nothing they can do I wouldn’t be so upset. But not answering at all that’s not good for a place that is supposed to be good?
The property is very close to the airport which makes getting a taxi to and from the airport.
The staff are very helpful and attentive. The concierge is always available to answer any questions and give tips on what to do and how to book + suggestions for local food joints.
The hotel is very clean and the rooms are very decent sized; bathrooms are very good sized and the bathtub is very comfortable if you want to soak and relax in. City Seasons has air-con throughout the hotel which makes it refreshing when coming back from being in the heat all day. The WiFi has good signal in the rooms but can be a bit patching in the hallways.
It is about 10mins walking distance to Deira Metro Station and Deira shopping mall (you can easily pick up bottled water and snacks etc. for the day or even to bring back to the hotel to and from downtown). Be prepared to feel really hot and sweaty if you go in peak summer temperatures, the walking journey feels longer than 10mins because its very hot and humid.