Schönes Hotel mit freundlichem kompetenten Service. Leistungen allerdings viel zu teuer. 17 eur für eine Schale Nüsse in der Minibar oder 12 eur für ein kleines Bier in der Bar ist unangemessen.
Stefan
เข้าพัก 3 คืน, กรกฎาคม 2023
6/10 พอใช้
Zubair
เดินทางเพื่อธุรกิจ
23 มิ.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
The facilities need revitalising need investment in to new technology. Food menu needs improving. Staff is very good and helpful, director of rooms is very keen to improve experience and walks up and down ensuring guests are comfortable. I find hotel a bit pricy for the facilities it offers
Excellent hotel for business trips. quiet, clean, super staff, food is excellent , room service fast .
Cafe at lobby with good menus and excellent staff.
Breakfast although limited options but perfect.
Horrible breakfast. Cold boiled eggs. Very limited. Staff not experienced. Not ritz standard.
Ramzi
เข้าพัก 1 คืน, พฤษภาคม 2022
การตอบกลับจาก Fadeel G. Wehbe General Manager วันที่ 17 พ.ค. 2022
Dear Ramzi
Thank you for taking the time to share your valuable feedback regarding your recent experience at the Ritz-Carlton DIFC.
I am very sorry to hear of the various service breakdowns you described and it would be very much appreciated if we can have the opportunity to speak with you personally to obtain more details regarding your experience with us.
With this in mind, may I kindly request you to contact our Food & Beverage Manager at Vincenzo.Gazzilli@ritzcarlton.com
We look forward to hearing from you soon.
Best regards,
Fadeel G. Wehbe
General Manager
การตอบกลับจาก The Ladies and Gentlemen of The Ritz-Carlton DIFC วันที่ 25 เม.ย. 2022
Dear Gobal,
We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC!
Thank you for sharing your feedback with us and the community.
We greatly appreciate your time and are pleased to know that the exemplary service provided by our Ladies and Gentlemen exceeded your expectations.
We look forward to welcoming you back again in the near future.
With best regards,
The Ladies and Gentlemen of The Ritz-Carlton DIFC
6/10 พอใช้
ผู้เข้าพักจริง
เดินทางเพื่อธุรกิจ
28 มี.ค. 2022
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Front desk should have better service
The Residence side pool is not as good as the other premises. I had a surprising unwelcoming checkout experience as front desk manager Faisal wanted to argue with me on internet charges. I offered to pay it but it was more important for him to win the argument than concentrate on smooth customers service. I find other hotel next time.
ผู้เข้าพักจริง
เข้าพัก 3 คืน, มีนาคม 2022
การตอบกลับจาก Fadeel G. Wehbe General Manager วันที่ 12 เม.ย. 2022
Dear Guest,
Thank you for taking the time to share your valuable feedback regarding your recent experience at the Ritz-Carlton DIFC.
I am very sorry to hear of the various service breakdowns you described and it would be very much appreciated if I can have the opportunity to speak with you personally to obtain more details regarding your experience with us.
With this in mind, may I kindly request you to contact our Front Office Manager at fabiana.vaz@ritzcarlton.com
We look forward to hearing from you soon.
Best regards,
Fadeel G. Wehbe
General Manager
2/10 แย่มาก
Luiza
เดินทางเพื่อธุรกิจ
27 มี.ค. 2022
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
careless service
first i want to mention that they have overcharged me $3k for my stay, i have prepaid for my stay and upon my check out they charged me again same amount. i have addresses the issue to front desk and they informed they going to refund me this amount within 3 weeks, one month passed already and i have still did not receive my refund. They never sent me any confirmation of refund but gladly i handle paper statements. I had to open a dispute with my credit card to get my money bank. i really think with such a high end hotel you should not experience such careless attitude. i have never even received an apology for such inconvenience
Well apart than that hotel is really overpriced. Room is small and dark and service is poor. Spa rooms are cold and massage therapist are unprofessional.
Luiza
เข้าพัก 7 คืน, กุมภาพันธ์ 2022
การตอบกลับจาก Fadeel G. Wehbe General Manager วันที่ 12 เม.ย. 2022
Dear Ms. Luiza,
Thank you for taking the time to share your valuable feedback regarding your recent experience at the Ritz-Carlton DIFC.
I am very sorry to hear of the various service breakdowns you described and it would be very much appreciated if I can have the opportunity to speak with you personally to obtain more details regarding your experience with us.
With this in mind, may I kindly request you to contact our Front Office Manager at Fabiana.vaz@ritzcarlton.com
We look forward to hearing from you soon.
Best regards,
Fadeel G. Wehbe
General Manager
การตอบกลับจาก The Ladies and Gentlemen of The Ritz-Carlton DIFC วันที่ 14 มี.ค. 2022
Dear Mr. Basam,
We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC!
Thank you for sharing your feedback with us and the community.
We greatly appreciate your time and are pleased to know that the exemplary service provided by our Ladies and Gentlemen exceeded your expectations.
We look forward to welcoming you back again in the near future.
With best regards,
The Ladies and Gentlemen of The Ritz-Carlton DIFC
การตอบกลับจาก The Ladies and Gentlemen of The Ritz-Carlton DIFC วันที่ 14 มี.ค. 2022
Dear Mr. Khaled,
We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC!
Thank you for sharing your feedback with us and the community.
We greatly appreciate your time and are pleased to know that the exemplary service provided by our Ladies and Gentlemen exceeded your expectations.
We look forward to welcoming you back again in the near future.
With best regards,
The Ladies and Gentlemen of The Ritz-Carlton DIFC
การตอบกลับจาก The Ladies and Gentlemen of The Ritz-Carlton DIFC วันที่ 2 มี.ค. 2022
Dear Guest,
We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC!
Thank you for sharing your feedback with us and the community.
We greatly appreciate your time and are pleased to know that the exemplary service provided by our Ladies and Gentlemen exceeded your expectations.
We look forward to welcoming you back again in the near future.
With best regards,
The Ladies and Gentlemen of The Ritz-Carlton DIFC
I reserved this hotel for my mom’s 50th birthday. I reached out to guest relations to ask them to ensure my mom’s room was decorated for the occasion. Well they went above and beyond. They made each day of her stay special. They even had us send birthday wish videos and they put it together and played it on her tv in her room. She was so surprised to come back to all the decorations, cake, videos from us in the states. Ms. Vaishnavi from guest relations was extraordinary. She goes above and beyond.
When I go to Dubai this is the I my hotel I will ever stay in. I can’t think them enough for making my mom’s trip so special!
Eleonore
เข้าพัก 4 คืน, กุมภาพันธ์ 2022
การตอบกลับจาก The Ladies and Gentlemen of The Ritz-Carlton DIFC วันที่ 24 ก.พ. 2022
Dear Ms. Eleonore,
Thank you for choosing The Ritz-Carlton DIFC and for sharing your mom’s memorable experience regarding her recent visit.
We were all delighted to read about how Vaishnavi have made her stay special. Our Ladies & Gentlemen at The Ritz-Carlton DIFC always strive to deliver exceptional service and good review like this fuels our passion to create a lasting impression for all our guests.
From all of us at the Ritz-Carlton DIFC, we look forward to have the opportunity of welcoming your family soon.
With best regards,
Fadeel G. Wehbe
General Manager
The best service from arrival to check out. Great breakfast buffet and the club level outstanding! I highly recommend this Ritz-Carlton!
thomas
เข้าพัก 7 คืน, กุมภาพันธ์ 2022
การตอบกลับจาก The Ladies and Gentlemen of The Ritz-Carlton DIFC วันที่ 21 ก.พ. 2022
Dear Mr. Thomas, We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC! Thank you for sharing your feedback with us and the community, we greatly appreciate your time. We look forward to welcoming you back again in the near future. With best regards, The Ladies and Gentlemen of The Ritz-Carlton DIFC
การตอบกลับจาก The Ladies and Gentlemen of The Ritz-Carlton DIFC วันที่ 2 ก.พ. 2022
Dear Guest,
We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC!
Thank you for sharing your feedback with us and the community, we greatly appreciate your time.
We look forward to welcoming you back again in the near future.
With best regards,
The Ladies and Gentlemen of The Ritz-Carlton DIFC
10/10 ดีเลิศ
Frankie
27 ม.ค. 2022
Frankie
เข้าพัก 3 คืน, มกราคม 2022
การตอบกลับจาก The Ladies and Gentlemen of The Ritz-Carlton DIFC วันที่ 2 ก.พ. 2022
Dear Guest,
We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC!
Thank you for sharing your feedback with us and the community, we greatly appreciate your time.
We look forward to welcoming you back again in the near future.
With best regards,
The Ladies and Gentlemen of The Ritz-Carlton DIFC
การตอบกลับจาก The Ladies and Gentlemen of The Ritz-Carlton DIFC วันที่ 26 ม.ค. 2022
Dear Guest,
We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC!
Thank you for sharing your feedback with us and the community, we greatly appreciate your time.
We look forward to welcoming you back again in the near future.
With best regards,
The Ladies and Gentlemen of The Ritz-Carlton DIFC
การตอบกลับจาก The Ladies and Gentlemen of The Ritz-Carlton DIFC วันที่ 17 ม.ค. 2022
Dear Guest,
We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC! Thank you for sharing your feedback with us and the community, we greatly appreciate your time.
We look forward to welcoming you back again in the near future.
With best regards,
The Ladies and Gentlemen of The Ritz-Carlton DIFC
Atendimento e limpeza excelentes. Concierge funciona. Café da manhã com muita variedade e qualidade. Restaurantes disponíveis comida de primeira.
Carlos Eduardo
เข้าพัก 7 คืน, ธันวาคม 2021
การตอบกลับจาก The Ladies and Gentlemen of The Ritz-Carlton DIFC วันที่ 10 ม.ค. 2022
Dear Mr. Carlos,
We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC!
Thank you for sharing your feedback with us and the community.
We greatly appreciate your time and are pleased to know that the exemplary service provided by our Ladies and Gentlemen exceeded your expectations.
We look forward to welcoming you back again in the near future.
With best regards,
The Ladies and Gentlemen of The Ritz-Carlton DIFC
การตอบกลับจาก The Ladies and Gentlemen of The Ritz-Carlton DIFC วันที่ 4 ม.ค. 2022
Dear Guest,
It is our absolute aim to provide our valued guests with the highest standards of personal service.
Thank you for your wonderful review and I hope your memories of The Ritz-Carlton DIFC will be cherished for years to come.
We look forward to welcoming you back again.
With best regards,
I had an amazing experience staying at this property, the hotel staff were awesome
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ธันวาคม 2021
การตอบกลับจาก The Ladies and Gentlemen of The Ritz-Carlton DIFC วันที่ 26 ธ.ค. 2021
Dear Guest,
We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC!
Thank you for sharing your feedback with us and the Expedia community.
We greatly appreciate your time and are pleased to know that the exemplary service provided by our Ladies and Gentlemen exceeded your expectations.
We look forward to welcoming you back again in the near future.
With best regards,
The Ladies and Gentlemen of The Ritz-Carlton DIFC
The location of the hotel and the hotel its self are great. I do recommend it.
Hamad
เข้าพัก 2 คืน, ตุลาคม 2021
การตอบกลับจาก The Ladies and Gentlemen of The Ritz-Carlton DIFC วันที่ 9 พ.ย. 2021
Dear Mr. Hamad,
We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC!
Thank you for sharing your feedback with us and the community.
We look forward to welcoming you back again in the near future.
With best regards,
The Ladies and Gentlemen of The Ritz-Carlton DIFC
การตอบกลับจาก The Ladies and Gentlemen of The Ritz-Carlton DIFC วันที่ 30 พ.ย. 2021
Dear Guest,
We are delighted to learn that you had a memorable experience at the Ritz-Carlton DIFC!
Thank you for sharing your feedback with us and the community.
We look forward to welcoming you back again in the near future.
With best regards,
The Ladies and Gentlemen of The Ritz-Carlton DIFC