"My biggest complaint was that despite calling the day before arrival and emailing the day of, the sofa bed was not completely ready to accommodate our granddaughter. The bed had a fitted and flat sheet but that was it. No pillow, no blanket. And we arrived late in the evening. It was bedtime. Calls to the front desk produced busy signals for over half an hour. I finally had to go downstairs to the front desk where the woman down there gave me what I needed which I had to lug upstairs myself. Our request for a light bulb for a burnt out one was ignored. It was not a great start to our stay. Despite this we all slept very well, the room was quiet and comfortable and I enjoyed a very nice shower (although my preference is walk in showers, but I knew it wasn’t). Breakfast was fine, very standard “free” hotel breakfast fare. I do wish they had housekeeping every day but it is what it is."