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"The fact I didn't stay there would love to know how to get my refund please"

"夜中にユニバーサルレセップを無くしたのがわかって困ったが、夜番のおじさんが親身に対応してくれて助かった。 ホテルには常備の貸与品はなかったけど電気品の付属を外して貸してくれた。 ありがたい。"

"Everything was lovely, especially the staff! In the middle of a heatwave, AC would have been nice but that’s Mother Natures fault. Food was excellent, parking was easy and the surroundings were beautiful! I definitely recommend for a taste of old world charm."

"Great welcome, great service throughout. Spacious room, clean and very functional."

"Nice village put with good parking a nice clean room"

"air conditioned room, very helpful in hot weather. very nice staff"

"Great spot. Lovely staff. Excellent food."

"The rooms are beautifully presented and the amenities were really nice. For a travel stop it was very convenient and the staff are friendly. The carpets in the rooms are suffering from wear and tear and could do with a better clean. The rooms needs a bit more of a clean in general. The shower also started dripping in both rooms (which were at other ends of the property) at around 3am which woke us up. We found it a bit strange to be put in rooms in completely different buildings despite...

"Excellent service from the staff. The bar and reception area are very spacious and clean."

"Ideally situated for Burghclere Castle.Amenities in the room was more than adequate with all the extras such as hair dryer, iron ironing board for those staying more than overnight.Extras in the room water tea coffee and chocolate biscuits etc all the extra touches.Quality bed linen and towels. The newly appointed owners are in the process of upgrading and decorating the rooms. Ours was comfortable, warm and plenty of hot water. Both food and drinks selection was fresh and varied They sold a...

"The room was very clean and the staff was lovely"

"But even the room is not wide but the room has a style which it is also clean and tidy"

"My room was up a flight of not very well light stairs causing me to miss the last step it was above the bar and entertainment room, live music started 9PM and finished 11PM fine until more music started, at 11.50PM I rang down to see how long it will last, I was told 10mins, never happened, I rang at 1.10AM to ask again, someone hung up on me then finally it stopped. In the room Breakfast was advertised from 8AM never started until 8.30 as I had a ferry to catch in Poole it was all a mad...

"This hotel is special: beautiful common areas and sleeping accommodations, charming and historic, and with an especially responsive staff. Clean, roomy, well-maintained, comfortable, everything you’d expect from a hotel of this caliber. I couldn’t recommend any higher. You’ll be assured of an excellent stay."

"We had a wonderful experience at this hotel. The room was incredibly nice—clean, spacious, and very comfortable. The location was absolutely perfect, and having hassle-free onsite parking made our trip so much smoother. We also loved the nice pool area, and the food at the restaurant was both delicious and very well priced. Highly recommend this place,"

"This was a beautiful stay. The grounds were lovely. The room well equipped. Highly recommend."

"Easy, lovely and quiet"