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"Hairs all over the mattress and sheets were not even clean. Book somewhere else if you want a clean, hygienic hotel. Staff was decent with room service."

"very bad very bad please don't go with that in the room there are lot of bugs and cockroaches and very bad washroom and in the washroom the wat"

"They sent me away upon arrival. Very rude staff. Told me they had no rooms available "

"The people were very nice "

"Our stay at New Hotel Prince Palace in Mumbai was extremely disappointing and completely misrepresented on the Hotels.com app. We reserved a room for three nights and paid upfront using Hotels.com vouchers, with the remaining balance of just over R1,500 paid on arrival. Upon check-in, hotel management stated that they do not accept pre-payment, despite our confirmed booking, and demanded that we pay the R1,500 again—resulting in us being charged twice. The hotel looks nothing like what is...

"Worst ever I have seen a Hotel"

"Do yourself a favor and don't stay here. Its a shady place."

"I wish I could give a zero star. The hotel location is very bad surrounded by bad area. They have mentioned they serve breakfast, but they dont even have kitchen. They got chole bhatura from outside and served. Please be careful while booking."

"As the others I have to agree that the location is not the best, but you find anything you need in 10 minutes walking distance. I was positively surprised about the courtesy of all the staff, they really did their best to have a perfect stay. Will definitely return as the value-price ratio cannot be beaten in Mumbai"

"The staff was amazing"

"Amazing luxury experience ❤️"

"All the stuff at the reception room service and breakfast service were absolutely helpful and friendly. And the design of the rooms was so perfect. I’ve never seen a hotel that has such useful and comfortable decorations for the room in terms of shelves and lighting and accessories. I really had a wonderful day and I will go to this hotel again."

"Clean comfortable stay"