On initial arrival, there was a wait because the computer systems were down. Many people had room keys not working, had to be escorted to room, to any on site amenity that required access with your key card. Dissatisfied customers waiting 2 hours to get in room. The main reason for choosing this spot was for indoor pool. The pool was not open, but was told, "we have free breakfast." There was a woman who worked over very polite, however not approriate to have her man in and out of hotel while we were trying to be waited on asking "When u get off" . The rooms lights did not all work, very inconvenient to get ready in morning. My friend is a smoker and as we exited the housekeeper reported that we were smoking in the room and ashes were on windowsill. However when we entered room there were crumbs and bugs all over window and on carpet. Card was charged additional $250 on top of the $197.00 that in itself was extremely overpriced for the not having pool access, non working lights and to be charged simply because you believe someones a smoker they smoked in room. When in reality, they lost money due to a downed computer system, unhappy customers and staff that have significant others hanging out while paying customers are trying to be waited on. DO NOT MAKE THIS YOUR CHOICE!