Carpeting was soiled and dirty. No housekeeping on duty was made to sign a form for guidelines which included me to have to bring wet towels to customer desk for replacement.
James J
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Hotel Management วันที่ 30 เม.ย. 2024
Dear James, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced regarding the soiled carpeting and the lack of housekeeping service. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we did not meet your expectations in this regard. We will address these issues with our team to ensure that they are resolved promptly. We appreciate your input and hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management
การตอบกลับจาก Hotel Management วันที่ 26 เม.ย. 2024
Dear Charletta, We are pleased that your experience at Extended Stay America was positive and that you found our location clean and safe. Providing a comfortable and secure environment for our guests is our priority, and we are delighted that we could meet your expectations. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely,Hotel Management
Will recommend this location to others,appreciate the hospitality!!
Charletta
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Hotel Management วันที่ 24 เม.ย. 2024
Dear Charletta, Thank you for your recommendation and kind words about our hospitality! We're thrilled to hear that you had a positive experience during your stay with us at Extended Stay America. Ensuring our guests feel welcome and well-cared for is our top priority. We look forward to welcoming you back and appreciate you sharing your experience with others!Sincerely,Hotel Management
Appreciate AJ for always welcoming my family and inquiring about how my daughters day went!
That left an impression upon my daughter, when she was dealing with some difficult things. She shared the conversation with me and it truly made her day!!Thank You for going the extra mile!!!
This location has a awesome sraff; clean facility, ample parking!
Charletta
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Hotel Management วันที่ 24 เม.ย. 2024
Dear Charletta, Thank you for your kind feedback and for choosing Extended Stay America. We're delighted to hear that you appreciated our friendly staff, clean facilities, and ample parking. Your satisfaction is our priority, and we're committed to providing a positive experience for all our guests. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know. We look forward to welcoming you back for another great experience. Sincerely,Hotel Management
การตอบกลับจาก Hotel Management วันที่ 23 เม.ย. 2024
Dear Charletta, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. We get great feedback on our location, and we are happy this made your stay even more enjoyable. Thank you for being our guest, and we look forward to seeing you soon.Sincerely,Hotel Management
การตอบกลับจาก Hotel Management วันที่ 19 เม.ย. 2024
Dear Charletta, We're delighted you had a positive experience at Extended Stay America! Thank you for acknowledging our staff and clean facilities. We're committed to providing exceptional service and maintaining a welcoming environment for all our guests. We appreciate your kind words and hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management
I would like to thank AJ for providing exceptional Customer Service and with a smile!!!
Clean facility and comfortable setting
Charletta
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Hotel Management วันที่ 18 เม.ย. 2024
Dear Charletta, Thank you so much for your kind words about Extended Stay America! We're thrilled that you were pleased with our colleague, AJ, and that you found our hotel clean and comfortable. We will be sure to pass along your kind words. We look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management
The entire staff has been courteous and helpful!!
These past four months have been trying to say the least, but Stay America Haggerty Rd location has blessed my family. I appreciate and forever grateful for the hospitality
As my family and I have to move soon,I know the staff wull be vlessed for all of the help provided
Ebonee has been phenomenal with checking us in and making our stay here comfortable
Charletta
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Hotel Management วันที่ 18 เม.ย. 2024
Dear Charletta, We are delighted you chose to stay with us at Extended Stay America. Thank you for the kind comments about Ebonee. We are lucky to have her on our team. We look forward to your next stay! Sincerely,Hotel Management
การตอบกลับจาก Hotel Management วันที่ 18 เม.ย. 2024
Dear Charletta, We are pleased to know how much you enjoyed your stay at Extended Stay America. Thank you for your generous comments and for highlighting our location and staff. Thank you again, and we look forward to welcoming you back. Sincerely,Hotel Management
การตอบกลับจาก Hotel Management วันที่ 8 เม.ย. 2024
Dear Charletta, Thank you for being our guest at Extended Stay America! We are delighted to read that we met your expectations. Feedback such as yours inspires and motivates our team to continue delivering exceptional service, and we hope you will choose us every time your travels bring you to the city. Sincerely,Hotel Management
Staff has been very accommodating and thorough!!
Location is clean and safe
Charletta
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Hotel Management วันที่ 20 ก.พ. 2024
Dear Charletta, Thank you for your positive feedback on Extended Stay America. We're delighted to hear that our staff has been accommodating and thorough during your stay. Ensuring a clean and safe environment is our priority, and we appreciate your recognition of our efforts. We look forward to providing you with continued excellent service on your future visits.Sincerely,Hotel Management
They advertise hardwood floors and kitchen amenities which they had neither. No ice machine and nothing to help take your luggage to your room. Also they charge you 1.75 if you need extra towels. The good thing is they’re pet friendly. It’s a quiet neighborhood with dining and shopping area.
Shanique
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Hotel Management วันที่ 19 ก.พ. 2024
Dear Shanique, Thank you for sharing your feedback. We apologize for any disappointment regarding the amenities you expected. Your comments about the lack of hardwood floors, kitchen amenities, and assistance with luggage are noted, and we regret any inconvenience. We're pleased to hear you found our location pet-friendly and the neighborhood quiet, with convenient dining and shopping options. Your insights are valuable, and we hope to have the opportunity to provide an improved experience in the future.Sincerely,Hotel Management
Great job!
Location is clean!!!
Appreciate the staff for being hospitable!!!
Charletta
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Hotel Management วันที่ 13 ก.พ. 2024
Dear Charletta, Thank you for choosing Extended Stay America for your recent stay in Detroit. We are delighted to read that you had such a wonderful experience, from our clean accommodations to your interactions with our excellent team, who endeavor to go above and beyond to ensure our guests have an exceptional experience. We will certainly relay your compliment to our entire team. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Safe Warm place to stay for me and my family dealing with homelessness and medical issues!!!
Thankful
Charletta
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Hotel Management วันที่ 13 ก.พ. 2024
Dear Charletta, Thank you for the wonderful review for Extended Stay America! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Hotel Management
Thankful the staff has made me and my family’s stay peaceful and safe. Grateful
Charletta
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Hotel Management วันที่ 13 ก.พ. 2024
Dear Charletta, We are flattered by your lovely review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to our area.Sincerely,Hotel Management
การตอบกลับจาก Hotel Management วันที่ 13 ก.พ. 2024
Dear Charletta, Thank you for choosing us and sharing your review. We're delighted that our location was convenient for your plans and that you had an enjoyable stay. We appreciate your feedback and look forward to your next visit! Sincerely,Hotel Management
Thankful for the Hospitality of the staff!!!
God Bless!
Charletta
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Hotel Management วันที่ 13 ก.พ. 2024
Dear Charletta, Thank you for staying with Extended Stay America and sharing your lovely review. We're glad you enjoyed your stay and find our staff friendly and accommodating. We take pride in guests' satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts are appreciated. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management
การตอบกลับจาก Hotel Management วันที่ 13 ก.พ. 2024
Dear Charletta, We appreciate you taking the time to share your review for Extended Stay America. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Sincerely,Hotel Management
การตอบกลับจาก Hotel Management วันที่ 13 ก.พ. 2024
Dear Charletta, Thank you for choosing to stay with Extended Stay America. We're glad to read that you had a wonderful experience during your stay and found our staff hospitable and our facility spotless. We take pride in providing our guests with a clean and welcoming environment, so it's great to know our efforts have paid off. We would be more than happy to host you again when you return to Detroit. Thank you for your kind review!Sincerely,Hotel Management
Thankful for the staff being so kind and facility being clean
Charletta
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Hotel Management วันที่ 13 ก.พ. 2024
Dear Charletta, Thank you for your excellent review of Extended Stay America. We are delighted to know that you enjoyed your time with us and that our clean facility and hospitable staff exceeded your expectations. Reviews like yours make it all worthwhile, and we will share this with our team to let them know their efforts have paid off. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management
การตอบกลับจาก Hotel Management วันที่ 13 ก.พ. 2024
Dear Charletta, We are delighted you chose to stay with us at Extended Stay America. We appreciate your excellent feedback and are happy to read you enjoyed your stay at our clean and comfortable accommodation. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely,Hotel Management