Had to change rooms 4 times as room they provided was filthy and had mold smell as building was under construction. The front desk clerk indicated because booked through 3rd party could change to one of the newer renovated rooms. I took pictures of the filthy rooms and had to do this 4 times before she finally changed room to one of the newer rooms. It was clean and new furniture, but still not worth the hassle especially after one travels a great distance and wants to relax in comfort. It shouldn’t matter who you booked through as the room was paid for and a customer should not be subjected to subpar conditions.
My stay was wonderful. Room was nice and clean with my own balcony. Staff was great and professional. This is my new place to stay when I go back to visit.
Won’t book again. Under renovation, cleaning not up to par, no complementary services. Limited towels, no hair blow dryer, you have to walk out of the hotel to the pool because half of the building is shut down.
The room smelled weird. There was construction all over the hotel. And my room was right next door to a conference room and they were holding church and it was LOUD! so much for relaxing.