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"One of the worst hotel rooms I've EVER had in my life. Right next to a STAFF elevator that goes all day and all night. An air conditioner that would not stop at night and froze the room. When we turned the heat on in the morning, it ran for a minute or two and then kicked over to air conditioning again no matter what we did. I feel you guys should have paid us to stay in that room! SHAMEFUL. It was absolutely horrible. When we left and turned off the light on the right side of the bed spun where it was attached and nearly broke my finger. Indigo's response: Good Evening Mr. Oneal, I deeply apologize for the experience you had at our hotel. It sounds like you did not get to experience the standard that we pride ourselves on. I see that you are already checked out. Could I sign you up for IHG rewards and deposit points towards a future stay as an apology? - Jaz, Front Desk Supervisor Hi Jaz, I appreciate you reaching out, but I’ll be honest: the offer of points feels less like an apology and more like a way to avoid acknowledging that the room provided was functionally uninhabitable. My primary reason for responding to your text was to ensure management knows that specific room is not fit for guests—it’s not restful and it shouldn't be in your rotation until the elevator noise and climate control are fixed."

"Everything was great!"

"Probably an American thing, but smoking indoors is absolutely crazy too me. The cigarette smoke in the casino is just too much "

"Coffee shop in hotel was excellent. "

"Great customer service "

"Well don’t expect your deposit back in a timely fashion, don’t call down to front desk for anything unless you want to get belittled! Called to ask about Uber Eats delivery and was treated like I was the dumbest person on the earth. "

"Parking was easy ... and free! No coffee maker in the room, but the coffee at the cafe in the morning was excellent."

"Good quick stay"

"The commons section of the hotel is great and comfortable, with the fireplace present. The staff was friendly and the room was clean. The shower could have been cleaner, but overall it was a great experience. There were good food options as well at this hotel. "