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"Extremely nice staff"

"Room very clean. Breakfast great. Parking was easy."

"Nice basic hotel close to where we needed to go."

"Very cozy place that was a perfect distance to get to downtown Spencerport or some of the other restaurants down Ridge Road. Very clean room with an updated bathroom. It isn't a large room, but it was perfect for what we needed."

"I never stayed in the hotel after check in I went to my room and the entire hotel was disgusting and had homeless people staying in rooms that the door handles were broken out of. It felt really unsafe after I found my room. I decided I wasn’t comfortable or safe staying in the hotel so I went back to the front desk and told them I would not be staying and they said they would handle processing my refund"

"We’ve stayed here passing through for a night a couple times and would stay again. Beds were cozy, shower was surprisingly pleasant and spacious (no weirdly high or low pressure or getting pelted by a few streams of water!) and check-in was quick and efficient. The room seemed clean for the most part, but some things (like sections of caulk in the bathroom that were black) need a little TLC. It seemed like some aspects of the hotel were updated but others were more worn out. Breakfast was...

"Very clean"

"Very safe and convenient to stores, front desk very helpful."

"Pool area was clean, coffee was good. Front desk staff very nice and professional. Would come again"

"Great boutique hotel in center of Medina. Great breakfast restaurant and bar."

"This hotel services a small country village somewhat off the beaten path and as such does not have all the facilities of a major hotel. There are just a handful of guest rooms, all on a second floor walk up with no lobby. Check-in is done automatically/remotely. Still, it is a very serviceable and pleasant location to stay at when visiting the immediate area. The only request we would make would be to add a blow dryer to the bathroom amenities."

"The room was definitely neglected, bugs that were dead in plain sight and not picked up, room service never cleaned any messes, not to mention they just walk in without knocking, just made the beds and took care of the trash can, not the actual trash that was put aside for them, also found a coke baggy in between the couch cushions of the pullout couch, the power also went out, after talking to the manager about what had happened, he said “well what do you want me to do about it?” So then I had...