"Clean and friendly hotel. however I feel the staff require more training. I am a member of the Serena Prestige Club and I always have a problem getting them to log my points. On checkout I was told they couldnt add or check my points as it was late and no manager was available to do it! The other issue I had was the hotel bar running out of beer and also not having and nuts or crisps to serve with drinks. These are small issues, however for a five star hotel these problems shouldnt exist. I...
"Clean and friendly hotel. however I feel the staff require more training. I am a member of the Serena Prestige Club and I always have a problem getting them to log my points. On checkout I was told they couldnt add or check my points as it was late and no manager was available to do it! The other issue I had was the hotel bar running out of beer and also not having and nuts or crisps to serve with drinks. These are small issues, however for a five star hotel these problems shouldnt exist. I...
Paul