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"Disgusting room,terrible service in front desk and poor food choice,never again comeback a this hotel "

"The food was not the best we had no Internet free on your room only in the bars or pools "

" Beautiful pool area. Staff friendly. Room service was disappointing: not enough towels one day, no needed toilet paper the next day. "

"You need to call the concierge before you arrive to be able to book dinner for that day. Under the “all inclusive” plan, you still need to reserve with more than 24 hours in advance because the "

"Our overall experience was not great. Our first room was dirty , safe didn’t work no windows or AC. We upgraded at a cost to a better room which worked out much better. Check in was poor , no information was given to us by front end staff regarding special events, no map of the resort. Most of the staff seemed to be indifferent to requests from guests. The few bright spots was Alberto in the breakfast area without him we wouldn’t have known about special dinners or events or what the breakfast plan included. We kind of got the feeling that resort did the bare minimum just to keep the resort open. Checkout was a little bit of a challenge do to extra costs which most we’re prepaid but some were not. "

"Parking was secure off site"

"Needs to make sure they check"

"Staff is great and helpful! Nice location on the beach! Gets loud in the evenings. Lots of families...we love Emporio. "

"Buen lugar para descanso "