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Loved the location of being nearer the old side of Kyoto. Spacious lobby was lovely along with rooftop bar. Balance between sympathetic design and modern luxury. Breakfast was excellent and very varied to others we had in Japan. Room was good and a generous size. Ground floor didn’t have much light but that was okay as we were out all day. Only negatives, only one chair in room and not many places to be comfy and relax. No bath. Laundrette was not nearly big enough, turned out to be very...

Fantastic hotel. The rooms were modern and clean and spacious. Breakfast was slightly limited but still really good.

Efficient and customer focused. They offer airport transfer all day log almost.How do they not have 5 stars... I would have stayed there during my holiday had it to been so far

A really lovely hotel with a calm atmosphere. Rooms were quiet, amenities were great and the staff were very helpful and kind.

Perfect location and great staff. Our room was on 38th floor so we had fantastic views and the noise below wasnt an issue. The one gripe we had was the lack of clothing storage. Just one small rail with 4 or 5 hangers and nowhere to put our suitcases. We would still definitely recommend Hotel Groove Shinjuku to anyone in spite of this.

Awesome hotel. Rooms quiet and staff incredible!

Great hotel, amazing details throughout and first class service. Rooms are small but it is Tokyo, facilities, services (all the bathroom amenities you need, toothbrushes, shavers, etc. And free bottles of water and coffee, etc everyday) are excellent. The best thing about this hotel, location! couple of minutes walk to the nearest train station which is only 5 mins to Akihabara and Ueno (to the east) and 12 mins to Shinjuku and Shibuya (to the west). Also Tokyo Dome on your doorstep. Quiet and...

The customer service at this hotel was impeccable. It was in a great location in a quiet neighbourhood, which suited us. It was a two minute walk from Gaiemmae metro station which is on the very handy Ginza line. The staff went above and beyond to help us with our questions and phoned onward hotels for us when we had questions. The room was clean and had excellent amenities. Thoroughly recommend!

Very clean and convenient hotel. The room was spacious and the facilities excellent. Breakfast at the hotel was good and all the staff were friendly and helpful. There’s plenty of good restaurants and dining options nearby as well.

Lovely place, very friendly and helpful staff. We enjoyed the little treats throughout the day, and the amenities was great.

Check in & out was so quick & easy, especially checking out - you just put your key card into a machine & you’re done. The hotel is in a great area as indicated by the ‘What did you like?’ section above. The rooms were always cleaned & restocked with bottled water, towels, etc.

Would stay again. The staff were so helpful and nice. Great coffee from the machine and nice to have it on the terrace in the morning. Useful toiletries to pick up at the desk. Comfortable bed. Fridge kettle etc everything you need for a city break.

We were so pleased we booked this hotel for the night before our very early flight. Not only was the hotel incredibly convenient for the airport, it provided a bit of luxury before our flight home. We had a large and beautiful room and everything we could have needed, including complimentary toiletries and drinks and a wonderful view for plane nerds! The staff were polite and helpful. Highly recommended.

Great stay, no complaints. The balcony view was beautiful.

I stayed here for my first 3 nights in Tokyo. The hotel is modern, clean, and located about one minute's walk away from a subway station. The staff were friendly and helpful. The staff spoke limited English (just as I speak limited Japanese) but did their best to help; I used Google Translate a few times, which helped both I and the staff. I had breakfast one morning and opted for the Western style buffet; the food wasn't served particularly warm, however, in the dozen or so Japanese hotels that...

Didn’t use the amenities, but the staff at the front desk were very helpful with sending my luggage on to the next hotel

I couldn't recommend this hotel enough! It was absolutely wonderful and in the best location. I had the best time and the hotel really made the trip. Spacious rooms and a great bar and restaurant. Would definitely stay here again!