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"Turned on air whem I arrived. Got too cold"

"I loved the cleanliness of hotel and the many things we had access to, our studio room had a refrigerator and also a sofa bed that was very convenient we also had green apples available if needed and hot tea and coffee if needed to relax/kick back. Our staff was wonderful. The breakfast was so fresh and tasty."

"The outside of the hotel looked dirty the same with the lobby. The elevator smelled horrible and room windows were filthy. The furniture was dusty. The shampoo bottles were moldy. I just don’t understand how can this place be in business. The pictures shown on the Expedia website weren’t real to what I expected. Please don’t stay there."

"I've stayed at days in before, and received great customer service. The staff was not helpful at all. I had several rooms because we were there foe a graduation. They had cheaper rates the day of and would not honor there current rate. The hotel rooms looked as if they were all under construction. Two of the rooms had broke. Faucets. The tub was filthy. Stains were on the sheets in two of the rooms. I will never stay at this location again."

"The staff is more than helpful. I forgot to include that I needed a room on the first floor due to a handicap and the staff was more than willing to accommodate our family. I also forgot my key inside the room and they were so helpful to get me back in. All the breakfast that was served was hot and well stocked. I would definitely stay here again."

"This hotel is a 10/10, love my stay and staff were so friendly. Will always be my first choice in Jackson MI."

"The room was great. But the staff was not customer service oriented. Our welcome was not welcoming. Staff looked down and mumbled. And there was no half and half for breakfast coffee. They just had creamer with sugar"

"Room was very clean."

"Somehow, the room key didn't work all sudden on the last day of stay. And the before the check out, a lady approached to my husband and screamed that he had to pay for the breakfast. First of all, it is not necessary to raise a voice to the guest, any circumstance. I don't know what confusion comes from but hopefully they have a little better employee education for future."

"Excellent breakfast. Friendly staff. I will stay here again."

"Won’t clean rooms unless specifically asked. Stayed 4 days, asked twice to have the room cleaned - they brought towels and took the trash out- that’s it. Staff didn’t seem to care if they were helpful or not. About half the time they were standing outside smoking"

"Convienent location for everything in Jackson county"

"The place is great. It’s clean and cozy and was very friendly and accommodating. The only things I didn’t like was the hot water smelled like sulfur and the bed was way to soft for my liking. Other than those two things it was perfect."

"The front desk person was asleep on a couch near the front desk. I had to wake them up to check me in. Then I got back one day and someone had pooped in our toilet and left it there while we were gone! "

"The hotel was clean and"

"No coffee and no breakfast! Horrible experience"