After "no room at the inn" at another hotel, Homewood Suites was exactly what we needed. It was very late; the GM on duty was very helpful and understanding. The room was clean. Everyone slept well. Would definitely stay again.
The staff was welcoming and we loved the wine get together.The breakfast was great.I was very surprised at how the staff was so friendly ,other hotels many times made us feel like we were doing a favor by staying at their establishment.
Breakfast was horrible and basically the same everyday. The pool and fitness center is small. The general manager canceled one of my rooms due to them overbooking and the general manager Allie was very nonchalant and lacked any compassion for my inconvenience. I would not recommend this hotel.
The general manager Allie of the hotel canceled my stay 3 days before check in because they overbooked. She was very nonchalant. The breakfast was horrible so I didn’t eat any of it. The pool and fitness center were small. I would not recommend this hotel.
Sheets had stains, mold stains around tub. Staff not helpful with very loud guests jumping nonstop above us. Staff wouldn’t even print us a receipt because of using this APP. I’ve used this app for countless stays and have always gotten a receipt. Worst Hilton I’ve ever been to.
All computer systems were down. One employee which is ridiculous since it was a very busy weekend in Des Moines and a Friday night. Tomas was that guy and he did an excellent job under significant pressure. Give him a raise and some time off paid.
Thomas was very accommodating when checking in. The hotel had been completely full & staff were still cleaning rooms after 3 pm check in time. He apologized to us & gave our group water for our troubles. He advised he would stay on top of it & within 15-20 minutes we were in our room. Our only complaint was the kitchen floor was sticky, but could have been what they mopped with. Otherwise we had no issues with the room for our group. Breakfast was also very good & there were plenty of options. I would stay there again.
Waited 5-10 minutes for front desk staff to appear for check in. Was told they overbooked the hotel and sold our room to another guest. Was eventually able to get a room at this hotel but had to wait until 9pm and it wasn’t the same kind of room that I originally booked.
Loved our stay in West Des Moines. The room was beautiful, clean, and like our home away from home. The hotel desk staff were very friendly, helpful and outstanding customer service. The housekeepers were v
Fantastic hotel. New, modern, everything we needed. Having a kitchen in the room is my no. 1 priority and it was great too. Our two pups enjoyed the stay as well!
Rooms were clean, loved having the ceiling fan! Staff was friendly. Breakfast had a good selection of choices. Only issues were no flavored creamers for coffee and a broken window in the pool area.