We booked a King room, and when we got to it, the room darkening blinds didn't work. We returned to the front desk, and the clerk was extremely accommodating and switched our room immediately. Our new room was fabulous!
It was also snowing, and instead of making us walk to the garage down the street and come back to switch out our garage ticket for a hotel entry pass, the clerk gave us the pass immediately.
Everything about our stay was great from start to finish!