ตู้นิรภัยในห้องพัก, โต๊ะทำงาน, ผ้าม่านกันแสง, Wi-Fi ฟรี

รีวิว ไมโครเทลอินน์ แอนด์ สวีท บายวินด์แฮม สนามบินเดนเวอร์

2 out of 5

รีวิว

7.0

ดี

คะแนน 10 - ดีเลิศ 553 จาก 1855 รีวิว" "
คะแนน 8 - ดี 489 จาก 1855 รีวิว" "
คะแนน 6 - พอใช้ 340 จาก 1855 รีวิว" "
คะแนน 4 - แย่ 262 จาก 1855 รีวิว" "
คะแนน 2 - แย่มาก 211 จาก 1855 รีวิว" "

7.2/10

ความสะอาด

7.8/10

พนักงานและบริการ

6.6/10

สิ่งอำนวยความสะดวก

6.6/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

7.0/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

10/10 ดีเลิศ

phyllis

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Friendly staff! Clean room, and Quiet
เข้าพัก 3 คืน, พฤษภาคม 2024

10/10 ดีเลิศ

cedria

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Staff was great!
เข้าพัก 1 คืน, พฤษภาคม 2024

2/10 แย่มาก

Wes

ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, พฤษภาคม 2024

6/10 พอใช้

Jim

ไม่ชื่นชอบ: พนักงานและบริการ
Staff was not very friendly and the room needed lots of minor repairs
เข้าพัก 1 คืน, พฤษภาคม 2024

4/10 แย่

Richard

There’s no place to eat or anything close after 10 pm. No convince stop of any kind. The room had no tv remote breakfast was cereal and yogurt only
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Bree-General Manager วันที่ 20 พ.ค. 2024
Thank you for sharing your feedback with us. We truly value your input as it helps us enhance the experience for all our guests. We apologize for any inconvenience you experienced regarding the lack of dining options after 10 pm. We understand how important it is to have convenient amenities available, especially during late hours. We will certainly explore options to address this issue and provide more convenience stops for our guests. Regarding the missing TV remote in your room, we're truly sorry for this oversight. Our housekeeping team strives to ensure all amenities are in place for our guests' comfort, and we regret that we fell short in this instance. Rest assured, we will reinforce our procedures to prevent such occurrences in the future. Furthermore, we appreciate your feedback regarding the breakfast selection. We understand the importance of offering a variety of options to cater to different tastes and dietary preferences. We do offer muffins, danishes and waffles as well in our breakfast. Your feedback is invaluable to us, and we thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.

10/10 ดีเลิศ

Marlene

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
:)
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 19 พ.ค. 2024
Thank you so much for choosing to stay with us and for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed your time here. Our team works hard to ensure every guest has a memorable experience, and it's always rewarding to know we've succeeded in making your stay comfortable and enjoyable. Your kind words mean a lot to us, and we truly appreciate your recognition of our efforts. We hope to have the pleasure of welcoming you back soon for another fantastic stay. If there's anything else we can do to make your next visit even more wonderful, please don't hesitate to let us know.

10/10 ดีเลิศ

Agustin

เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Very well maintained facility.
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Bree-General Manager วันที่ 20 พ.ค. 2024
Thank you for your kind words! We're thrilled to hear that you found our facility well-maintained during your stay. Our team works diligently to ensure that every aspect of our property is kept in top-notch condition for our guests to enjoy. Your satisfaction is our ultimate goal, and it's always rewarding to receive feedback that reflects our efforts. We hope to have the pleasure of welcoming you back again soon for another fantastic experience!

8/10 ดี

Melissa

ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Theres a lot of construction in the area and garbage in open fields to be developed.
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Bree-General Manager วันที่ 20 พ.ค. 2024
Thank you for sharing your feedback with us. We're sorry to hear that the construction in the area and the presence of garbage in open fields impacted your stay. We understand that this can be inconvenient and detract from the overall experience. Please know that we are working closely with local authorities and developers to address these issues as best as we can. We appreciate your patience and understanding, and we hope that despite these challenges, you were still able to enjoy your time with us. If there's anything else we can do to improve your future stays, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.

10/10 ดีเลิศ

Caitlin

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Bree-General Manager วันที่ 17 พ.ค. 2024
Thank you so much for choosing to stay with us! We are delighted to hear that you enjoyed your time at our property. Your positive feedback means the world to us and motivates our team to continue providing exceptional service. We hope to have the pleasure of welcoming you back soon. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We appreciate your business!

8/10 ดี

Sheila

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Everything was nove
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Bree-General Manager วันที่ 17 พ.ค. 2024
Thank you for taking the time to share your feedback. We are pleased to hear that everything was fine during your stay with us. Your satisfaction is our priority, and we are glad to know that you had a positive experience. We hope to welcome you back in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

10/10 ดีเลิศ

Louis

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Hotel was clean and quiet. Staff was very friendly.
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Bree-General Manager วันที่ 14 พ.ค. 2024
We're delighted to hear that you enjoyed your stay with us! Maintaining a clean and peaceful environment is a top priority, and our friendly staff always strives to ensure our guests feel welcomed and taken care of. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful experience in the future.

6/10 พอใช้

Wendy

ชื่นชอบ: ความสะอาด
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 14 พ.ค. 2024
Thank you so much for choosing to stay with us at Microtel by Wyndham Denver International Airport! We're thrilled to hear that you had a wonderful experience during your time here. Your kind words truly mean a lot to us, and it was our pleasure to ensure that your stay was comfortable and enjoyable. We strive to provide exceptional service and create memorable experiences for all our guests, and we're delighted to know that we succeeded in doing so for you. We hope to have the pleasure of welcoming you back to in the near future. Please don't hesitate to reach out if there's anything we can assist you with in the meantime.

10/10 ดีเลิศ

Alexander

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Good
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Bree-General Manager วันที่ 12 พ.ค. 2024
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and that our services met your expectations. Providing exceptional experiences for our guests is always our top priority, and it's truly rewarding to know that we succeeded in making your visit memorable. Your kind words about [specific aspect mentioned in the review, e.g., our comfortable accommodations, friendly staff, delicious breakfast] mean the world to us. We take great pride in delivering top-notch hospitality, and it's incredibly fulfilling to see that reflected in your review. We appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything we can do to enhance your next visit even further, please don't hesitate to let us know.

6/10 พอใช้

David E

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
On the positive side, airport transportation was reliable and staff were friendly. Also, there is a light rail stop a mile away, which gave us easy access to downtown Denver. On the other hand, the room and bathroom seemed poorly designed. Our microwave didn't work. The area around the hotel offers limited dining (though we found a good diner nearby).
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก Bree-General Manager วันที่ 8 พ.ค. 2024
Thank you for sharing your feedback with us. We're thrilled to hear that you found our airport transportation reliable and encountered friendly staff during your stay. It's great to know that the nearby light rail stop provided convenient access to downtown Denver, making your exploration of the city easier. However, we regret to learn about the challenges you experienced with the room and bathroom design, as well as the malfunctioning microwave. Please accept our sincere apologies for any inconvenience caused. Your comments will be shared with our maintenance team to ensure that these issues are addressed promptly to enhance the overall guest experience. We understand that dining options in the vicinity were limited, but we're delighted that you discovered a good diner nearby. Should you choose to stay with us again in the future, please don't hesitate to reach out to our staff for recommendations or assistance in finding dining options that meet your preferences. Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If there's anything else we can assist you with, please feel free to let us know.

8/10 ดี

Erika

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Bree-General Manager วันที่ 6 พ.ค. 2024
Thank you so much for taking the time to share your experience! We're delighted to hear that you had a wonderful stay with us. Providing top-notch service and a comfortable environment for our guests is always our priority, and we're thrilled that we could meet your expectations. Your kind words mean the world to us, and we can't wait to have the opportunity to welcome you back for another memorable stay. If there's anything we can do to make your next visit even better, please don't hesitate to reach out. Safe travels, and we look forward to seeing you again soon!

10/10 ดีเลิศ

Oscar

เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 3 พ.ค. 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great stay with us. Our team works hard to ensure that every guest feels welcome and comfortable, so it's incredibly rewarding to receive such positive feedback. We hope you had the chance to explore all that our property and the surrounding area have to offer. Whether it was relaxing by the pool, enjoying a delicious meal at our restaurant, or simply taking in the beautiful surroundings, we're glad you were able to make the most of your time here. It was a pleasure having you as our guest, and we hope to welcome you back again soon for another wonderful stay.

10/10 ดีเลิศ

Konstantin, LINDEN

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Comfortable place
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 3 พ.ค. 2024
Thank you so much for your kind words! We're thrilled to hear that you found our place comfortable during your stay. Creating a cozy and relaxing atmosphere for our guests is something we take great pride in, so it's wonderful to know that you felt at home with us. We're constantly striving to ensure that every aspect of your experience is enjoyable, so your feedback is truly appreciated. If there's anything specific that made your stay particularly comfortable or any suggestions you have for how we can make it even better next time, please feel free to share. Your input is invaluable to us as we continue to enhance our offerings. We hope to have the pleasure of welcoming you back for another comfortable stay in the future!

6/10 พอใช้

Jules, St Martinville

ชื่นชอบ: ความสะอาด
Not bad
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 3 พ.ค. 2024
Thank you for your feedback! We're glad to hear that your stay with us was satisfactory. While "not bad" is a positive sentiment, we always strive to make every guest's experience exceptional. If there are any areas where you feel we can improve to make your next stay even better, please don't hesitate to let us know. Your insights are incredibly valuable to us as we work to continually enhance our services. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future!

10/10 ดีเลิศ

Rachael

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, พฤษภาคม 2024

8/10 ดี

Robert

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Staff was very nice and helpful
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 2 พ.ค. 2024
Thank you for your kind words about our staff! We're delighted to hear that you found them very nice and helpful during your stay. Providing excellent customer service is a top priority for us, and it's always rewarding to receive positive feedback about our team members. We truly appreciate your recognition of their efforts, and we'll be sure to pass along your compliments to the entire staff. It was a pleasure having you as our guest, and we hope to welcome you back again soon. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Safe travels! We appreciate your business!

8/10 ดี

Robert

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Stuff was great
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Microtel Inn & Suites วันที่ 29 เม.ย. 2024
Thank you for taking the time to provide us with your feedback. We appreciate your business and look forward to seeing you again

8/10 ดี

John

เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 18 พ.ค. 2024
Thank you so much for your wonderful feedback! We are delighted to know that you enjoyed your stay here with us. We hope to welcome you back soon for another great stay. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. Thank you once again for choosing our hotel!

2/10 แย่มาก

PURNA

เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Rude stuff, dirty surroundings and stincky place.
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 28 เม.ย. 2024
Thank you for bringing your concerns to our attention. I'm truly sorry to hear about your experience with rude behavior, dirty surroundings, and unpleasant odors during your visit. Please accept my sincerest apologies for any discomfort or inconvenience this may have caused you. Maintaining a welcoming and clean environment for our guests is of utmost importance to us, and it's disheartening to learn that we fell short of your expectations in these areas. Rest assured, we take your feedback seriously, and we will be taking immediate steps to address the issues you've highlighted. I would like to assure you that we are committed to providing a pleasant and enjoyable experience for all our guests. We will be conducting a thorough review of our policies and procedures to ensure that such incidents are not repeated in the future. Additionally, we will be redoubling our efforts to uphold high standards of cleanliness and hygiene throughout our premises. Your feedback is invaluable to us as it helps us identify areas for improvement and strive for excellence. If there is anything else you would like to share or if there's anything we can do to make amends for your recent experience, please don't hesitate to let us know. Your satisfaction is our top priority, and we are dedicated to making things right. Once again, I apologize for the shortcomings you encountered, and I hope you will give us another opportunity to serve you better in the future.

4/10 แย่

John

เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The reception desk look and functioned like a temporary fixture! The public restroom sink faucet came off in my hand and I could not get any water to wash my hands! Bathroom sink faucet in room 204 was so old and corroded it was difficult to rotate it to control water temperature. The ACH unit looked like it had been pulled in from outside and was weather worn on the top and was a large obtrusive unit. Room draperies were flimsy and did no keep out the street lights. Old worn towels and face clothes. A disappointing experience.
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 28 เม.ย. 2024
I'm truly sorry to hear about your disappointing experience. It sounds like the facilities fell short of your expectations in several areas, from the reception desk to the restroom and room amenities. Issues like a malfunctioning sink faucet and worn-out towels can certainly detract from the comfort and enjoyment of your stay. Your feedback is invaluable in helping us identify areas for improvement. Rest assured, I will personally ensure that these concerns are addressed with our maintenance and housekeeping teams. We are committed to providing a pleasant and comfortable experience for all our guests, and your comments will help us in our ongoing efforts to enhance our services and facilities. We are still actively under renovations. We are hoping to get our new furniture in very soon! If there's anything else you'd like to share or if there's anything we can do to make it up to you, please don't hesitate to reach out. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank you for bringing these issues to our attention.

8/10 ดี

Eduardo

ชื่นชอบ: พนักงานและบริการ
Good price. Good location.Good service.
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 27 เม.ย. 2024
Thank you for taking the time to share your experience with us! We're delighted to hear that you found our hotel to be a great value with a convenient location and excellent service. Providing exceptional experiences for our guests is always our top priority, and we're thrilled that we were able to meet your expectations. We look forward to welcoming you back on your next visit!

2/10 แย่มาก

Kara

เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 17 พ.ค. 2024
Thank you for sharing your feedback regarding your recent stay with us. I am truly sorry to hear that your experience did not meet your expectations. Please accept my sincerest apologies for any inconvenience you may have encountered. Your comfort and satisfaction are our top priorities, and I regret that we fell short during your stay. I hope you will give us another opportunity to provide you with the exceptional experience we strive to deliver to all our guests.

10/10 ดีเลิศ

elizabeth

เดินทางกับคู่รัก
ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Room functionality was lacking. No place for a soap dish in the shower, no towel racks to dry towels, no hairdryer. Breakfast was all refined sugary carbs. No protein nor fruit. Shuttle service to the airport was great.
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 28 เม.ย. 2024
Thank you for sharing your feedback about your recent stay. We genuinely appreciate your insights as they help us identify areas where we can improve our guests' experiences. We apologize for any inconvenience you experienced regarding the room functionality. We understand the importance of having amenities like a soap dish in the shower, towel racks, and a hairdryer readily available for our guests' convenience. Rest assured, we will address these issues promptly to ensure a more comfortable stay for future guests. Regarding the breakfast options, we apologize for falling short of your expectations. We strive to offer a balanced selection to accommodate various dietary preferences and needs. We're delighted to hear that you found our shuttle service to the airport to be great. Providing convenient transportation options for our guests is a top priority, and we're glad we could meet your expectations in this regard. Once again, thank you for taking the time to share your feedback. We hope to have the opportunity to welcome you back and provide you with an improved experience that exceeds your expectations. If there's anything else we can assist you with, please don't hesitate to reach out.

4/10 แย่

Russell

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Very outdated hotel, needs a lot of work!
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 26 เม.ย. 2024
I'm sorry to hear about your disappointing experience here at the Microtel by Wyndham. Your feedback is valuable in helping the management understand areas that need improvement. We are actively working on renovations right now. We are updating the facilities to provide a more pleasant stay for future guests. We hope you consider staying with us in the future. Thank you for taking the time to present us with your feedback. We appreciate your business.

4/10 แย่

Dayron

เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 17 พ.ค. 2024
Thank you for sharing your feedback regarding your recent stay with us. I am truly sorry to hear that your experience did not meet your expectations. Please accept my sincerest apologies for any inconvenience you may have encountered. Your comfort and satisfaction are our top priorities, and I regret that we fell short during your stay. I hope you will give us another opportunity to provide you with the exceptional experience we strive to deliver to all our guests.

6/10 พอใช้

Sam

เดินทางเพื่อธุรกิจ
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
The shuttle from the airport to the property was very difficult, but the shuttle from the property to the airport the next day was much better. The room had splotches of something on the wall.
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Microtel Inn & Suites วันที่ 25 เม.ย. 2024
Thank you for taking the time to provide your feedback. We will get this information to our managers. We appreciate your business and hope you will stay with us again for a chance to provide you with a better experience

10/10 ดีเลิศ

Boonyaporn

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
good for short stay for connection flight
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 24 เม.ย. 2024
Great to hear that you found it convenient for your connection flight! If there's anything else you need or any questions you have about your stay, feel free to let me know. Safe travels!

2/10 แย่มาก

Jboss

เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Microtel Inn & Suites วันที่ 25 เม.ย. 2024
Thank you for taking the time to fill out this survey. We apologize for any issues you may have experienced during your stay.

10/10 ดีเลิศ

MARCO

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Their staff was friendly and they made sure I was taken care of. Front desk agents are the best!!!
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 24 เม.ย. 2024
It's fantastic to hear that you had such a positive experience with the staff! Friendly and attentive service can really make all the difference, especially when you're away from home or dealing with something important. It sounds like the front desk agents went above and beyond to ensure your needs were met. Their dedication to customer care speaks volumes about the establishment's commitment to excellence. It's always wonderful to encounter such standout service. We thank you for choosing to stay with us! We hope to see you again in the future. We appreciate your business.

8/10 ดี

Molly

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
The shuttle was difficult to figure out. I tried to call the front desk to ask and it took four separate calls before anyone answered. By that time I had figured out that the shuttle came on the half hour but luckily the front desk told me it would be there in 15 min. Otherwise I would have missed it. Check in was fine but not necessarily warm and welcoming.
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 22 เม.ย. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with our shuttle service and the delay in reaching our front desk team. Your experience falls short of the level of service we aim to provide, and we truly regret any frustration this may have caused. We understand the importance of clear communication and prompt assistance, especially when it comes to amenities like our shuttle service. Rest assured, we will address the issues you encountered to ensure smoother operations and improved responsiveness in the future. Regarding your check-in experience, we apologize if it did not meet your expectations for warmth and hospitality. We strive to make every guest feel welcomed and valued from the moment they arrive, and we will take your feedback into account to enhance our service delivery. Your comments are invaluable to us as they help us identify areas for improvement, and we genuinely appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. If there's anything else we can assist you with, please don't hesitate to reach out.

6/10 พอใช้

Brad

ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
Room was small but clean. Hallway clearly hadn't been cleaned for quite a while. Staff was friendly but had to wait for a prolonged time to get a receipt upon check-out. Hotel is located behind others with no restaurants in immediate vicinity.
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 21 เม.ย. 2024
It sounds like your stay had its ups and downs. It's great that your room was clean, as cleanliness is always a top priority. However, it's unfortunate that the hallway didn't meet the same standard—it can be disappointing when common areas aren't maintained as well. Friendly staff can make a big difference in the overall experience, but waiting a long time for a receipt can be frustrating, especially when you're eager to check out and move on with your day. The location of the hotel behind others, without nearby restaurants, might have made it a bit inconvenient for dining options. It's always nice to have easy access to places to eat, especially after a long day of travel or exploring. Overall, it sounds like there were some aspects of your stay that were enjoyable and others that could be improved upon. Hopefully, your next accommodation will offer a more consistent experience throughout your stay! We hope you give us the opportunity to better serve you in thew future. We appreciate your business!

8/10 ดี

Albert

เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 9 พ.ค. 2024
Thank you for taking the time to leave a review! We truly appreciate your feedback and are delighted to hear that you had a positive experience with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of welcoming you back again soon for another enjoyable stay. If there's anything specific you loved about your time with us or anything we can improve upon for your next visit, please feel free to let us know. We're here to ensure your future stays are just as wonderful. Thank you again for choosing our hotel!

2/10 แย่มาก

Lissette

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
the bed has bed bugs
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 15 เม.ย. 2024
I want to address the concerning discovery that our bed has bed bugs. While this news is undoubtedly unsettling, please know that I'm committed to resolving this situation swiftly and effectively. Firstly, I want to apologize for any discomfort or inconvenience this may have caused. Your comfort and well-being are my top priorities, and I understand the urgency of rectifying this matter.

4/10 แย่

Yvonne

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Won’t stay there again
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 14 เม.ย. 2024
I'm sorry to hear that you had a negative experience. Feedback like this is valuable for improving services. Could you share more about what happened?

8/10 ดี

Britt, Kennewick

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 15 เม.ย. 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Denver Airport. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay here at our newly remodeled hotel pleasant! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 แย่มาก

Jasmine

เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 15 เม.ย. 2024
I'm sorry to hear that you had a terrible experience during your stay. Your feedback is important to us, and we genuinely apologize for any inconvenience or discomfort you may have encountered. We strive to provide a comfortable and enjoyable experience for all our guests, and it's disheartening to learn that we fell short of your expectations. We'd like to address your concerns promptly. Could you please provide more details about what specifically went wrong during your stay? Your insights will help us identify areas for improvement and ensure that future guests have a better experience. Additionally, if there's anything we can do to make it right or if you have any specific requests or suggestions, please don't hesitate to let us know. We value your feedback and are committed to making things right for you.

10/10 ดีเลิศ

Pablo

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 14 เม.ย. 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Denver Airport. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay here at our newly remodeled hotel pleasant! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 ดีเลิศ

Ryleigh

เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Microtel Inn & Suites วันที่ 1 พ.ค. 2024
Thank you for taking the time to fill out this survey. We appreciate your business and look forward to seeing you again

6/10 พอใช้

Brian

เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Bree-General Manager วันที่ 7 เม.ย. 2024
Thank you for choosing to stay at the Microtel Inn by Wyndham Denver International Airport. We appreciate your patronage and hope that your experience with us met your expectations. Please don't hesitate to reach out to our front desk staff who are available 24/7 to ensure your comfort and satisfaction. We hope you enjoyed your time here and had a pleasant stay.

10/10 ดีเลิศ

jaewoo

เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Microtel Inn & Suites วันที่ 25 เม.ย. 2024
Thank you for taking the time to fill out this survey. We appreciate your business and look forward to seeing you again.

4/10 แย่

Lynn

ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
We were contacted by Microtel and told we were rebooked to a different hotel. Wevwere booked for 2 nights. On the 2nd day there we were contacted and told we had a death in the family and we needed to return home immediately. The desk associate at Sleepinn told me because we checked out within the alloted time she would reach out to Microtel and see if we could get part of our money refunded. We have heard nothing from Microtel.
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Bree-General Manager วันที่ 30 มี.ค. 2024
I'm truly sorry to hear about the passing of your family member and the inconvenience you've experienced during your stay with the Sleep Inn. Please accept my deepest condolences to you and your loved ones during this difficult time. I was not informed by Sleep Inn that you had left a day early, I apologize that was not communicated. I understand the importance of resolving the matter regarding your reservation and refund from Microtel promptly. I will personally escalate your case to our management team and reach out on your behalf to inquire about the status of your refund request. Please feel free to reach out to me directly if you have any further concerns or if there's anything else I can assist you with during this challenging time. Your satisfaction and comfort are of utmost importance to us, and we are here to support you in any way we can. Once again, please accept my sincere condolences, and thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve it promptly.

8/10 ดี

Jim

ชื่นชอบ: พนักงานและบริการ
Doing renovations - debris throughout the halls
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Microtel Inn & Suites วันที่ 29 มี.ค. 2024
Thank you for taking the time to provide your feedback. We will get this passed onto our maintenance and housekeeping team We appreciate your business and look forward to seeing you again.

10/10 ดีเลิศ

Tamara

This hotel was clised for renovation, but it moved me to the excellent Best Western Premier on Peoria St in Denver at no cost and even paid for my Uber ride there since no shuttle was available. This was the fairest treatment of a customer that I have witnessed in many years!
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก General Manager วันที่ 26 มี.ค. 2024
Thank you very much for sharing your recent experience with us. We are delighted to hear that despite the inconvenience caused by the renovation of our hotel, you were provided with exemplary service and accommodation at the Best Western Premier on Peoria St in Denver. Ensuring our guests' comfort and satisfaction is our top priority, and we are thrilled to learn that you found the alternative arrangements to be more than satisfactory. It's heartening to know that our efforts to mitigate any inconvenience were appreciated and that you felt valued as a customer. Your kind words serve as motivation for our team to continue delivering exceptional service, even in challenging circumstances. We are grateful for your understanding and patience throughout this process. Should you require any further assistance or have any additional feedback, please do not hesitate to contact us. We look forward to the opportunity to welcome you back once our renovations are complete, and we can offer you an even more enjoyable stay!Warm regards,

2/10 แย่มาก

Jim

Microtel was completely tore up and under construction. Lady out front in a pickup smoking a cigarette told us our reservation was moved to another motel. Will never stay at a Wyndham property again. May never use Expedia again for putting me in this type of situation 😥😥
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก General Manager วันที่ 22 มี.ค. 2024
Dear Jim,I'm sorry to hear about your negative experience with Microtel and the inconvenience caused by the construction and relocation of your reservation. It's understandable that such a situation would be frustrating and disappointing, especially after making arrangements through Expedia. It's important for hotels to communicate effectively with guests when there are unexpected changes or disruptions, and it sounds like this was not handled well in your case. I can empathize with your decision to reconsider staying at Wyndham properties in the future and your hesitation with using Expedia again. I hope you consider staying with us again after our remodel is complete. We are willing to book you under a discounted rate for a future stay. I sincerely apologize for the in inconvenience, and I wish you safe travels during your current and future stays.

2/10 แย่มาก

Esteban, Grecia

ไม่ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Pésimo que recomienden por Expedia ese hotel , totalmente inseguro estaba lleno de inmigrantes, cancele y me fui a otro hotel
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก General Manager วันที่ 28 ม.ค. 2024
I'm sorry to hear about your unpleasant experience with the hotel recommended by Expedia. It's important for travelers to feel safe and comfortable during their stays. However, it's crucial to address a few points in your statement. Firstly, it's unfair and discriminatory to associate safety concerns with immigrants. Safety issues can exist in any establishment, regardless of the demographics of its guests or staff. Making assumptions about safety based on the presence of immigrants perpetuates harmful stereotypes and prejudices. Secondly, canceling your reservation due to concerns about safety is entirely understandable and within your rights as a consumer. However, it's essential to communicate your reasons in a respectful and factual manner. Using language that stigmatizes certain groups of people only serves to perpetuate division and misunderstanding. Lastly, it's important to differentiate between personal experiences and generalizations. While you may have had a negative experience at one particular hotel, it's not fair to generalize that all hotels with immigrant guests are unsafe. Each establishment should be evaluated on its own merits, taking into account factors such as cleanliness, security measures, and customer service. In the future, if you encounter issues with accommodations, I encourage you to provide feedback to Expedia or the hotel directly, focusing on specific concerns rather than making broad generalizations about the guests. This can help improve the overall travel experience for everyone involved.

2/10 แย่มาก

Cigdem

เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก General Manager วันที่ 10 ม.ค. 2024
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Denver Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.