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Reviews of Essex House Motel

2 out of 5
Essex House Motel
5390 S Santa Fe Dr, Littleton, CO

Reviews

4.6
Rating 10 - Excellent. 16 out of 153 reviews" "
Rating 8 - Good. 16 out of 153 reviews" "
Rating 6 - Okay. 28 out of 153 reviews" "
Rating 4 - Poor. 29 out of 153 reviews" "
Rating 2 - Terrible. 64 out of 153 reviews" "

5.0/10

Cleanliness

5.6/10

Staff & service

4.6/10

Amenities

4.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

BRADLEY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was absolutely awful. Crack heads banging around outside all night. It was filty and run down to the point the whole place should be bulldosed. The only positive is that I didn't get bit by bedbugs.
Stayed 1 night in Oct 2023

2/10 Terrible

Chris

Business traveller
Disliked: Amenities, property conditions & facilities
This place is a dump not worth 35.00 per nite. Beds are old rooms dated and no necessarily as clean as one would expect from a hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Laurel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE.
The room was nothing short of grim. It looked like a bomb shelter, minus the charm. The mattress was thin, noisy, and slanted up in the middle by a giant spring. Next to the bed was a lamp with no bulb. The door was very flimsy and only had one small lock. I didn't know towels that bad even existed. There were no amenities other than the world's smallest bar of soap, and very dried up packets of shampoo/lotion. The "tv" was a small computer monitor in the middle of a huge wall. The owner tried to collect a $5 cash deposit "for the key," which seemed like a sick joke, given the state of things. This was not worth anything close to the $80 we paid.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
This motel is very economical and as a result bare bones with respect to amenities. It was clean and functional has not been refurbished in decades. Our nonsmoking room was filled with smoke so we had to get another. It took me many phone calls/emails to get my money back for 2 unused nights after we checked out (to there credit, we did get our money back in full).
Stayed 3 nights in Aug 2023

10/10 Excellent

Diana

Liked: Staff & service
Stayed 10 nights in Jul 2023

2/10 Terrible

Courtney

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t even get to stay there. They didn’t have a room available despite the fact that we booked it. Staff didn’t care at all about our inconvenience. They were so rude.
Stayed 3 nights in Jul 2023

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities
This property had an AC issue. Apparently for weeks they were not booking reservations. But they failed to notify me prior to my check in. Expedia, was not very helpful either. They let me know I would not have to pay for the room I didn’t get!
Stayed 1 night in Jul 2023

4/10 Poor

Eugene

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Stay
Stayed 2 nights in Jun 2023

2/10 Terrible

Tom

Stayed 3 nights in Jun 2023

6/10 Okay

Jennifer

Liked: Cleanliness
A few cockroaches....tub was dirty
Stayed 3 nights in Jun 2023

4/10 Poor

Eric

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
not here
Photos' of the facility have not been update for 20 years, nether have the appliances. Air conditioner only blows cool air and the carpet was spongy.
Stayed 1 night in May 2023

2/10 Terrible

Steve

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Make it a parking lot!
Motel was great in 1968, hasn’t been maintained. Curtains were pieces of shower curtains. No tissues provided, mold in the shower, only chair was a restaurant style, dresser drawer was broken, stains on tile floor, closet shelf was stained and dirty. For the price, I was robbed.
Stayed 2 nights in May 2023

10/10 Excellent

LARRY L

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fun motel!
Stayed 3 nights in May 2023

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Did not feel safe or clean here
I knew this place was a mistake the first two seconds after entering the room. It smells like an old ashtray. It had no coffee maker. Our feet stuck to the floor. The live in tenants where partying and kept us up most of the time. This was both of our worst experience in renting a room anywhere. Shame on Hotels.com for not knowing who they put their name to.
A shower curtain for a curtain
what appears to be blood on the wall
not a very safe door that could be pushed open while locked
Stayed 2 nights in Oct 2022

8/10 Good

Moraine

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Moraine
Evening reception staff wonderful. Morning reception staff, horrendously rude! Room great. Will come again, although noisy
Stayed 2 nights in Aug 2022

4/10 Poor

judy, Lompoc

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible WiFi connection; terrible TV reception; small choice of channels; towels were very old and coarse as sandpaper; mirror in bathroom was so high that I (5ft. 2 in. tall) could only see from my eyebrows up in it Would not recommend this to my worst enemy!
Stayed 3 nights in Sep 2022

4/10 Poor

jon jo

Disliked: Cleanliness, property conditions & facilities
The Room had poor lighting. No light to read. Sticky floors
Stayed 1 night in Aug 2022

8/10 Good

Karla

Liked: Cleanliness, staff & service, room comfort
Ok for the price
Living area clean but not the kitchen shelves. Musty smell and no windows open but with an odor sachet I bought at the Dollar Store to absorb the smoker smell, in 4 days the room was much better. I would stay here again other than in summer due to no air conditioning. The owners are very nice and some guests were living there. Bicycles and big motorcycles were left outside with no locks etc. So it is a safe area and I was fine staying there alone. Being close to my car and on rhe first floor made hauling very easy. The place grew on me. A nice comfortable bed with clean sheets etc. No bed bugs as I saw others write.
Stayed 4 nights in Jun 2022

4/10 Poor

Naomi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Brad

Stayed 2 nights in Jun 2022

4/10 Poor

Graham

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Sadly the hotel had no air conditioning. They put a fan in the room but that really did not cut it The bed was dangerous as the metal frame sticks out at shin bone height and so very painful. The tv reception was next to no good and there was not any weather to effect the reception. No available power outlets for phone or watch and only 1 bedside table.
Stayed 1 night in Jul 2022

6/10 Okay

Jeffrey

Disliked: Cleanliness
It wasn't the best but it was comfortable
They had no ice no refrigerators no microwaves in the room the bathrooms were dirty
Stayed 2 nights in Jun 2022

2/10 Terrible

Tina Marie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Made reservations on line. Drive all the way over there. The smell was awful. No one greeted us. I filed paperwork out then ring the bell. May came out and looked at us like we were bothering her. I explained we were there to check in. She said she had no rooms ready. They had no air conditioning. I explained she needs to update online so people don’t continue making reservations.
Stayed 1 night in Jun 2022

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Customer Service
Good customer service
Stayed 1 night in Jun 2022

2/10 Terrible

Belinda

Disliked: Staff & service, property conditions & facilities, room comfort
Do Not Recommend
This is a low quality motel with minimal amenities. During a heat wave, daily temps over 95, the air conditioning was not working and had not been working for more than a week. Inside the rooms the temp was about 85. There is no ice machine, the fridge in the room might work. The TV did not work. Overall I would have been better off sleeping outside
Stayed 2 nights in Jun 2022

4/10 Poor

Jessica

Stayed 1 night in Jun 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

2/10 Terrible

Douglas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
The room was bad smelling and very dark. Bathroom fixtures were old and in shabby condition and didn’t look very clean. Perhaps the most unpleasant commercial accommodation in my experience.
Stayed 1 night in Aug 2021

2/10 Terrible

dabra eyob, guymon

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Mmmmmmm.
Not a place for a family. Had lots of love in tenants that pry never went to bed. No window or ac so we roasted and couldn't sleep. Was cleaner room than expected and beds were acceptable. Served it's purpose of cheap and easy. I know many people who would have never stayed there.
Stayed 1 night in Jul 2021

6/10 Okay

Robert

Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I walked into the office and saw a child laying on a super rugged couch, watching a super loud tv show. There was no adult at the check in desk, so I rang the bell. This Indian man walked up to me and asked what I was doing and seemed extremely confused that I was there, which was odd considering it was the motels check in. He could hardly speak English (which ofc is not a problem, except for the fact that I can’t check in if I cannot communicate with you). Finally his wife walks in and asked me who I was. I couldn’t believe the confusion - but then said I reserved a room online. She said she had 1 room left but that it’s AC doesn’t work. It was an 80F day btw. I needed the room so I accepted. She then said booking online increases the price. Which makes no sense to me. Paid $85 for the night... whatever. It all got worse when I entered my room. It smelled old and the bedsheets looked like they came from the 1970s. Here’s the worst part... there were not only cigarette burn stains on a wall and all over the sink, but the toilet was also flooding water!!! Poured all over the floor. This happened mind you after I only took a piss and flushed it. Left immediately after and they didn’t give me a refund. DO NOT RECOMMEND. -1⭐️
Stayed 1 night in Jul 2021

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't use this app or website
They didn't have a working AC, therefore I didn't keep my reservation. As a result I had no place to stay. Why would I pay full price for a room that doesn't have the amenities your website promised. Then when I went to Hotels.com and their app for help, they basically said nobody was available to help me. This app is a waste of time.
Stayed 1 night in Jun 2021
Response from Jay on 4 Jul 2021
Please accept our apologize for any inconvenience. We sent messages to all reservations; that, property ac system is down. Some received it, some did not. We are at mercy of ac servicer. Hope near future we can accommodate you better. Thank you for your business.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed!
Dirt & some bugs 🕷 ‼️
Stayed 2 nights in Nov 2020

2/10 Terrible

Andrew

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2020

10/10 Excellent

Hassell

Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't bring your kids.
Seriously, don't bring children. Booked one type of room got a different one. Broken and unlabeled hvac- check. People yelling at 11pm nextdoor- check. Room in general disrepair- check. Dirty linens on both beds- check. Doors do not have hard security, no deadbolts. Cigarette butts behind bed despite being a non-smoking room Unknown smokey smell periodically entering room- check They charge rates at the same level as clean, quiet, secure, and safe hotels. Spend the extra 5-10 bucks for something else unless you're a drug addict and don't care. Also there were baby cockroaches in the bathroom.
Stayed 1 night in Mar 2020

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what I wanted. Clean, quiet and comfortable. I will stay there again.
Stayed 2 nights in Feb 2020

6/10 Okay

Dennis

Stayed 1 night in Feb 2020

10/10 Excellent

Bill, Frisco, CO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance and easy access to my destination.
Stayed 1 night in Feb 2020
Response from Javed on 25 Feb 2020
Thank you so much, sir! We really appreciate your stay with us! We hope to see you in the future!

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
I like the size of the shower but also it wouldn't go far enough to not get the floor wet
Stayed 1 night in Nov 2019
Response from Janell on 22 Nov 2019
Thank you for taking the time to review us, we appreciate it. And I will definitely let our maintenance team know to look in to the problem. Sincerely , Essex House Motor Motel Family. May you have a Blessed Holiday.

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Janell on 15 Nov 2019
Thank you for your Rating, please let us know in a review how we could better our service to your satisfaction, and please give us another chance. May you and your family have a Blessed Holiday, from all of us here at the Essex House Motor Motel in Littleton Colorado.

8/10 Good

Doug

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Janell on 15 Nov 2019
Thank you for your Rating Doug, we really do appreciate it. May you have a Blessed Holiday from all of us here at the Essex Motor House Motel.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Nice big spacious room with good cleaning service.
Stayed 2 nights in Sep 2019
Response from Janell on 15 Nov 2019
Thank you for your Review, we really do appreciate you taking the time out of your day to write it, and we hope that you will recommend us to your friends and family. May you have a Happy Holiday from all of us here at the Essex Motor House Motel Family.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room they gave us wasnt even cleaned after the last people. Bed was a mess, bathroom eas filthy, and there was hair in the freezer for some reason. Second room they gave us was better but their attitude about it was poor at best. Never going here again.
Stayed 1 night in Sep 2019
Response from Janell on 15 Nov 2019
We do apologize for the bad experience, We hope you will consider giving us another chance in effort to make it right. Have a Happy Thanks Giving from the Essex Motor House Motel Family.

6/10 Okay

Adam

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2019
Response from Janell on 15 Nov 2019
Adam thank you for your rating, please let us know in a review how we can further better our service to your satisfaction. Have a wonderful Holiday, from all of us here at the Essex House Motor Motel in Littleton Colorado.