The staffs seemed to be up all night disturbing one's sleep.my room had no heating,eventually got a portable heater which was extremely noisy with little heat output. My meal was horrendous the chips were as if made from cardboard, l am the lease fussy person so for me to write such a report you can only imagine what my stay was like
Doxie
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Hotel team วันที่ 19 ม.ค. 2024
Thank you for the rating and constructive feedback, our sincere apologies for the lapse in service
The hotel was hugely dated. Receptionist didn't know what he was doing. Virtually all food on the menu was not available, even though there was only two people in the bar area. Better off at a Travelodge for a quarter the price!!
Check in was slow. Kim is the restaurant was absolutely fantastic, went above and beyond to make sure we had everything we needed. Hotel is nice, we had very comfortable beds, very quite overnight. Bar food was good, fair amount of choice to choose from. Sadly pool restrictions for children meant we couldn’t use it as we arrived at 1900. Parking very good.
Leigh
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Hotel team วันที่ 28 ก.ย. 2023
Thank you for your rating and feedback, especially regarding Kim, much appreciated
I stayed here after Day 2 of a charity walk along the length of the Grand Union Canal. The very comfy room, bath and room service were exactly what I needed! The nice breakfast buffet and proximity to the path over Braunston tunnel got my morning off to a great start the following day. Thank you to all of the friendly staff, too.
Leon
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Hotel team วันที่ 28 ก.ย. 2023
Thank you for your rating and feedback, much appreciated
6/10 พอใช้
Alison
18 ก.ย. 2023
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
No milk in the room, had to go to dining area, tv wouldn't respond to remote, had to be turned off at wall, bath's need to be removed for walk in showers as getting in bath is difficult for the older person, staff not really interested in complaints
Alison
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Hotel team วันที่ 21 พ.ย. 2023
Thank you for the rating and constructive feedback, apologies we didn't better serve you this time around
Good hotel , easy to book and enabled a group of us to stay for school reunion . Staff excellent especially the night reception chap on Friday who helped organise taxis for us . Very spread out so can be quite far to walk to get to room . Rooms fairly basic and could do with upgrade. I like a firm mattress but mine was rock hard . Bath could be a bit steep if not fit to climb in and out . Could do with some hooks to hang towels though. Would be handy to have a fridge and some glasses for water apart from the ones in the bathroom .
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Hotel team วันที่ 28 ก.ย. 2023
Thank you for your rating and feedback, much appreciated
We stayed at this property for a wedding at a venue nearby. It was quiet and clean. Staff were friendly and helpful. Breakfast was included in our room rate and had a wide selection.
Casey
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Hotel team วันที่ 28 ก.ย. 2023
Thank you for your rating and feedback, much appreciated
Our third overnight stay at the Mercure Hotel, Daventry. Staff courteous and helpful Excellent breakfast. Being strictly honest, we thought our double room was perhaps a little overpriced even for a Friday evening. The accommodation was very comfortable!
Alison
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Hotel team วันที่ 28 ก.ย. 2023
Thank you for your positive rating and feedback, much appreciated
Thank you for your positive rating, much appreciated
4/10 แย่
Charlotte
31 ก.ค. 2023
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Charlotte
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Hotel team วันที่ 28 ก.ย. 2023
Thank you for your rating, much appreciated
6/10 พอใช้
Susan
เดินทางกับครอบครัว
31 ก.ค. 2023
ชื่นชอบ: ความสะอาด
Not such a good stay.
It was ok. I had booked two rooms one for me and one for my son in law. On checking in both were charged to me but my son in law explained that he needed to pay for his own room and so he was charged as well. I am waiting to see if a credit comes through on my account in the next couple of days. When checking out I asked if my invoice could be emailed to me. The receptionist asked me to write my email address down and told me she had emailed it but she hadn't as I have not received it. Reception staff seemed at a loss to know what to do at times. Regarding the room, it was adequate but not great. The kettle coffee tea etc is in a cupboard which I found. My two other relatives also staying in the hotel didn't think there were any tea making facilities until I told them to look in the cupboard. There was no information in the room about where to find the coffee making facilities, checking out times, breakfast times and whether other meals were available etc. At Check in I asked if I could pay for breakfast as I was expecting two people from outside to join us and wanted to pay for all of us. I was told I should pay in the morning. I did pay in the morning and was horrified to find out that breakfast is £16.50 per head. Of course you could eat as much as you wanted to. All very well but although the breakfast service was very busy (a wedding party for the day before), the food was very slow to be re filled. Most of the time two or three items were missing from the buffet.
Susan
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Hotel team วันที่ 28 ก.ย. 2023
Thank you for your rating and constructive feedback, we are very sorry that you had some issues during your stay and our sincere apologies we didn't meet your expectations this time around and hope we get another opportunity to serve you better in the neat future
The hotel was lovely, clean and tidy with great staff ready to help if needed.
My room was comfortable but on closer inspection it needs an extra drawer and a decoration touch up.
Julie
เข้าพัก 3 คืน, กรกฎาคม 2023
การตอบกลับจาก Hotel team วันที่ 9 ต.ค. 2023
Thank you for your positive rating and feedback, much appreciated
The hotel staff were friendly, however i purchased room service and the kitchen did not give me all the elements of the dish, and i was not given any condiments and the salt pot was empty. I called the bar and the kitchen prepared the missing but by the time that arrived with the condiments my food was cold. Also at breakfast there was no fired or pouched eggs
Very dated and run down hotel. In urgent need of a revamp!
No air conditioning, very basic rooms, the food is awful, and they still demand stupid money to stay here!
A nice hotel, good service and friendly and helpful staff. The room this time was a little tired compared to my previous stay but still clean and well stocked.
I stay at this hotel regularly for work. The service is always good but I think the hotel needs a good refresh. Feels very tired with peeling paintwork, and old furnishings/decor
We were very disappointed. Told we could take the kids swimming on arrival and then got into pool only to be kicked out as it was 'adults only'. The hotel does not have 3 bars - it has 1 (it is a nice bar though). Maybe some others for functions etc but don't be misled. Went to the main restaurant and it was terrible service - only 4 tables seated and we still waited a silly time for food. Which was then very average. Paid £140 for family of 4 and it was nowhere up to scratch or as described on menu. We would say that all the staff were very nice and the room itself was fine (not better than fine but no complaints). Just expected better - and I would say the hotel could be a really nice stay if they sorted out some problems.
Andrew
เข้าพัก 1 คืน, กุมภาพันธ์ 2023
8/10 ดี
Julie
เดินทางกับคู่รัก
13 ก.พ. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Great value for a 1 night stay.
Julie
เข้าพัก 1 คืน, กุมภาพันธ์ 2023
การตอบกลับจาก Hotel team วันที่ 9 ต.ค. 2023
Thank you for your positive rating and feedback, much appreciated