The floor and dressers with newer and so was the sink, but the floor in the bathroom was so dirty and around the toilet, and there were stains on some of the towels. The cleanliness could’ve been better. Especially since it looks like they have updated some stuff.
Our first room was discussing. There was a roach & spiders & wasn’t cleaned at all. If it was it was a god awful job. Thankfully the 2 employees that night 10/2 were very nice & gave us a new room quickly. When I went to turn in the key today 10/3 the blonde girl at the desk was VERY rude. Snatched the key out of my hand. Will neverrrrr go back. If there was such a thing as half a star that’s what I’d put for this place!
Sometimes a great hotel experience has nothing to do with how many stars are on the building or how expensive the room is. This place gave me exactly what I needed: a safe, clean, comfortable room where everything worked as it should.
What really sets this hotel apart is the staff. Their level of service and attentiveness exceeded what I’ve experienced at many high-end hotels. They were friendly, responsive, professional, and genuinely attentive to their guests.
It may be considered a lower-budget hotel, but the quality of the staff certainly isn’t. Give me a clean and safe room, everything working properly, and people who genuinely care about their guests—that’s a good hotel experience in my book.