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"Wonderful hotel!!"

"I want to give the biggest thank-you to Diana at Great Wolf Lodge Grapevine. She went above and beyond and completely turned what could have been a horrible experience into a positive one. Her calmness, professionalism, and patience reassured us the entire time. Not once did she show attitude — she smiled, she was kind, and she was genuinely helpful from beginning to end. My family has been going through an extremely rough year. Our son was recently diagnosed with cerebral ataxia, and my...