Enjoyed my stay with family, but when I realized we did not have the correct room the staff came quickly to help and get the room my family and I needed
TV is archaic no ability to sign on to own Netflix, Hulu, etc accounts and TV guide completely inaccurate - station listed incorrect and program listed incorrect. Also, no microwave in the rooms. Staff was great - very helpful and accommodating.
Susan
เข้าพัก 4 คืน, มิถุนายน 2025
4/10 แย่
Paola
เดินทางกับคู่รัก
28 มิ.ย. 2025
Fire alarm went off at 3am, after evacuating from floor 27th nobody was at long to talk to us and reassure us what happened. If it was even safe to head back to room er . Very disappointed
I am in a customer service-oriented profession myself, and I cannot praise the Westin staff enough. From the time I drove up and met Basile at the valet parking area and Angela at the registration desk, my stay was excellent. Basile is one of the nicest young men I have ever encountered and when I complimented his service, he replied, "my job is easy because I love people!" Now that's the perfect employee in my opinion. Angela, as well was more than accommodating at the front desk. The only negative I have is having to swap elevators to get to the parking garage was a little inconvenient, but not nearly enough to keep me from staying with the fine folks at the Westin Dallas Downtown on my next stay. May God bless them for their exceptional service!
I am in a customer service-oriented profession myself, and I cannot praise the Westin staff enough. From the time I drove up and met Basile at the valet parking area and Angela at the registration desk, my stay was excellent. Basile is one of the nicest young men I have ever encountered and when I complimented his service, he replied, "my job is easy because I love people!" Now that's the perfect employee in my opinion. Angela, as well was more than accommodating at the front desk. The only negative I have is having to swap elevators to get to the parking garage was a little inconvenient, but not nearly enough to keep me from staying with the fine folks at the Westin Dallas Downtown on my next stay. May God bless them for their exceptional service!