Dear Mrs. Dick,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Ms. Dickson,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Mr. Safford,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Mr. Miller,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Louis St-Amand Guest Services Manager

Dear Ms. Gregory,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Mr. Loydrake,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Louis St-Amand Guest Services Manager

Dear Mrs. Schoellkopf,Thank you for taking the time to complete our guest survey. Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. Thank you for your feedback regarding our wrap offering. It is feedback like yours that will help us improve, and I have shared it with the appropriate team. I certainly apologize for the inconvenience that this caused during your stay.We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

Dear Mr. Kim, Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

Dear Mr. Sanderson,Thank you for taking the time to complete our guest survey. Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

Dear Mr. Press,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Ms. Aaron,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Mr. Bailey,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Mr. Stemper,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Mr. Robinson,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Mrs. White, Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

Dear Jodi,Thank you for your feedback. We are truly sorry to learn of your experience with your recent stay. We hope to have an opportunity to regain your confidence and goodwill and demonstrate the level of service the Mansion is known for. Until then, we will remain at your service. Kind regards, Ramiro Hurtado Front Office Manager

Dear Ms. Alonso,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Mr. John,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear MinJeong,Thank you for your feedback. We are truly sorry to learn of your disappointment with your recent stay. We hope to have an opportunity to regain your confidence and goodwill and demonstrate the level of service the Mansion is known for. Until then, we will remain at your service.

Dear Mr. CollazoThank you for taking the time to share your feedback. Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

Dear Mr. Paniagua,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Mr. Hernandez, Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon! Best regards, Louis St-Amand Guest Services Manager

Dear Mr. Wright,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Anonymous,Thank you for your response and feedback. Please know that we are reviewing your comments in detail in order to provide an improved experience. We appreciate your kind note regarding the staff as I know they work hard to deliver upon a memorable stay experience. We hope to welcome you back to the Mansion someday and will remain at your service.

Thank you for your rating! We are pleased to know we exceeded your expectations and look forward to being of service on your next stay.

Dear Mrs. Flynn, Thank you for taking the time to complete share your feedback. Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

Dear Ms. Yates,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Mr. Moisi,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Mr. Toombs,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Mrs. Blumenthal, Thank you for taking the time to share your feedback. Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

Dear Mr. Diaz, Thank you for taking the time to share your feedback. Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

Dear Mr. Jordan,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Louis St-Amand Guest Services Manager

Dear Ms. Kunich,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Louis St-Amand Guest Services Manager

Dear Mr. Young, Thank you for taking the time to share your feedback. Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

Dear Mrs. Davalos, Thank you for taking the time to share your feedback. Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

Dear Mr. Phan,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Mr. & Mrs. Hopkins,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Mr. & Mrs. Hopkins,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Ms. Thomas, Thank you for taking the time to complete our guest survey. Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us. We hope to welcome you back to the Mansion soon!Best regards, Louis St-Amand Guest Services Manager

Dear Ms. Petrylaite,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Mr. Hough,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Mr. Dupuis,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Ms. Fallahi,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Rosewood Mansion on Turtle Creek Team

Dear Mr. Spencer,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Mr. & Mrs. Pugh,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager

Dear Mr. Guerrero,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Mansion on Turtle Creek Guest Services team

Dear Mr. Britain,Thank you for taking the time to complete our guest survey.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager