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"My stay at the Hotel Royal Oak was a pleasure. Clay, Sandra, and Emily were friendly, knowledgable and courteous."

"The staff were very helpful and the rooms were spacious and clean."

"Loved the stay- wished however the hot tub was not down while there…wonderful staff; and would’ve extended but rates were higher for extra time needed as was there for taking care of loved ones passing which took longer than expected. Thank you 😊"

"Great overall!!"

"The bed was in very poor condition, and the springs in the middle were damaged. It was extremely uncomfortable and needs to be replaced or repaired."

"Fabulous location - wonderful staff - excellent food - efficient room service -"

"This hotel is very dirty I don’t think they even clean it or do repairs ac doesn’t work sheets not clean baths dirty it’s just a waist of money"

"N/A"

"The staff was great and the room looked amazing"

"Going to be honest, the property is pretty ran down. There is nothing fantastic about the accommodations but it was a clean room. Just old. Honestly we stay at Marriott property's all the time, by far this was not how I expected it would be. But the staff were really nice, breakfast was ok. There are much better properties on the corner of this one, I'd suggest one of those. Springfield inn and a holiday inn"

"5:30 am fire alarm. No announcement. Just a vey loud blaring horn. Trudge down five floors. Desk clerk is repeatedly pushing a fire alarm reset to no avail. Very little communication between hotel staff and concerned guests. Firemen eventually declare the building safe with a vague reference to a water pump malfunction."

"Excellent customer service"