"We stayed twice. Our first one-night stay was excellent, but our second three-night stay was disappointing.
Our room had three beds, but my husband’s mattress was broken and offered no support. There was also no hot water, only lukewarm water.
Check-in was frustrating. A couple cut in front of me, and when the woman returned with questions about towels, the staff member rushed through my check-in to attend to her instead of asking her to wait. Better staff training is needed.
Breakfast was...
"Near the central market (a must-visit in Cusco). Comfy bed. Lovely courtyards. Bathroom was spacious and nice. Nice welcome treats. The less good: Our heater was out. A larger hotel meant less personal service than in smaller places."
"The hotel location is superb, easily to walk to all the attractions around Cusco area. It’s the center for pick up and drop off for the tour company. Staff were very nice and attentive. Only one draw back was the room lack of carbinets space. Other than that it was a pleasant stay."
"Inconvenient location and inflexible breakfast schedule. This well-kept B&B is a 25-minute walk from downtown Cusco and very difficult to find. In our room, the shower glass doors didn't close properly, so water leaked out all over the floor. We booked two nights but only stayed for one; upon arrival, we dropped our bags and took our van to Ollantaytambo, since we paid for a night at a hotel in Machu Picchu for our 7:00 AM tickets. On our final morning before an early flight, we asked if they...
"We loved everything about staying here. Very clean and staff were very friendly and helpful. Breakfast was amazing and we were recommended to some great places to shop and have dinner. Will definitely recommend to my friends and family."
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