"Overnight stay. Used the elevator to get to my room and got trapped in. My husband had to crank it open. Had a severe panic attack. Staff didn’t even care. Got charged twice when we bought beverages at the front desk. Never again period!"
"The staff is amazing! The staff really goes above and beyond! Very friendly, pleasing and attentive. You will feel at home. Our room had a bedroom, a living room and a terrace with the pool right outside our door. Great food at the restaurant. I highly recommend this hotel! :)))"
Holiday Inn Express Hotel & Suites Cuernavaca by IHG
8/10 Good
"En general muy bien, lastima que no me pudieron resolver una solicitud de reembolso por cambio de planes.
Por otro lado, la ubicación del hotel solo funciona con vehículo, es un a zona comercial no turística."