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"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"room was a tad hard to locate due to confusing numbering signage so had to go back down and have someone show me where it was but then after that room was good. a bit on the small side but it was just me so all good. Room does not have A/C but a fan was running in the room when I got there and there was water to drink. Water was in a warm room and not refrigerated so didn’t drink it but still a nice touch."

"Beautiful room with a wonderful view of the wharf, but not the best choice for a long stay. The basic room is very small and becomes stuffy after a long day or a couple hot showers. There are no ice machines, or a refrigerator, or a microwave in the room, making storing and reheating leftovers as well as keeping drinks cool very difficult. Fitness center and gym are only accessible for a fee and there is no onsite parking. Staff, however, were very nice and very helpful!"

"I liked that shuttle was offered to the train station but it was only from 7-10am. Otherwise it's a 20 min walk to the train station so it would have been nice to have the shuttle offered all day."

"The hotel is beautiful and an amazing location. The breakfast was incredible! We had a really quiet room. The only issue is that our room was supposed to be with two beds. We arrived and there was a playpen in our room (weird) and it was a queen. We asked for two beds but they said they upgraded us to a room with a window so it was just one bed. They did eventually move the playpen. I wish we could have had no window and two beds. I’m not sure where the communication breakdown was but other...

"Very clean property. Restaurant food was good. Staff went above and beyond for everything. Only problem was water not hot enough in shower."

"Awesome and unique lobby, amazing rooftop deck, and super delicious breakfast buffet! The room was small but high tech. But the location next to Tower of London and the tower hill tube stop was phenomenal!"

"This is such a great location, right in the heart of London - steps from the Thames, London Eye and Westminster. The hotel itself is a good price for the location and the rooms were clean. We had a third adult sleeping on a sofa bed which saved money and was ok for the short stay. The restaurant staff were extremely accommodating and we had beautiful weather which made it fun to dine alfresco - even on a busy london street. Don't miss the graffiti tunnels right outside the back door and the...

"Not many amenities. Rooms were BERY outdated-felt like we were back in time a couple of decades. Bed was quite comfortable, which was nice. Need washcloths, not just towels, in the bath. Room was clean, just so outdated that it was hard to tell and the carpet surely had seem much better days-a long long time ago. Staff were VERY pleasant and helpful."

"Amazing stay. Will be back!"

"We stayed for one night during our short stay in London. The room was very clean, the shower was warm, and the neighbourhood was safe."