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Crans Montana Suites

3.0 star property

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Located close to Patinoire Ycoor and Casino de Crans-Montana, Crans Montana Suites provides a free breakfast buffet, an adjacent golf course and a free daily manager's reception. Hit the slopes at this hotel, offering ski-in/ski-out access, a free ski shuttle and ski passes. Enjoy on-site activities, such as mountain biking, ecotours and snowshoeing. In addition to a terrace and an art gallery on-site, guests can connect to free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar
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The price is ฿20,359
฿21,547 total
includes taxes & fees
12 Jun - 13 Jun
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9:30 PM
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
Guests should be aware that 2 dogs reside at this property
This property enforces quiet hours from midnight to 7:00 AM
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 28 April 2025 to 27 April 2027 (dates subject to change).

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 60.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 5.00 per person, per night for adults; CHF 2.50 per night for guests aged 6-15 years old. This tax does not apply to children under 6 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: CHF 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking and high chair
This property accepts credit cards, debit cards, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Crans Montana Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crans Montana Suites?

Self-parking is free at this property.

What time is check-in at Crans Montana Suites?

Check-in start time: 3:00 PM; check-in end time: 9:30 PM.

What time is check-out at Crans Montana Suites?

Checkout is at 10:30 AM.

Where is Crans Montana Suites located?

Located in the mountains, this ski-in/ski-out hotel in Randogne is within a 15-minute walk of Patinoire Ycoor and Casino de Crans-Montana, and close to winter sports, such as cross-country skiing and skiing lessons. Rue du Prado and Golf Club Crans-sur-Sierre are also within 2 mi (3 km). Randogne Montana Station is 20 minutes by foot.

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Reviews

Reviews

8.0

Very good

9.6

Cleanliness

10

Amenities

10

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 3 out of 4 reviews
Rating 8 - Good. 0 out of 4 reviews
Rating 6 - Okay. 0 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 1 out of 4 reviews

Reviews

Verified

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at Crans Montana Suites. All of the staff were very helpful and welcoming. Pablo even gave us some great recommendations for places to eat around town. It was very convenient for skiing with only an 8 minute walk to the Arnouva gondola. We really enjoyed playing pool and backgammon in the lobby and having drinks or coffee. The complementary breakfast was really great in the morning. The accommodations were beautiful and clean. Last but not least, they have some friendly dogs that you will see around the lobby, and we enjoyed giving Teddy some pets.
Stayed 8 nights in Jan 2025
Verified

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new clean functional and very comfortable room. Spacious comfortable public areas in hotel. Excellent healthy breakfast. Very friendly welcoming manager. I enjoyed a nightly supper in the restaurant- - food was excellent and reasonably priced. Convenient shuttle bus to and from the slopes with bus stop 1 minute from the hotel. The slopes are walkable - - probably 8-10 minutes but I preferred the shuttle bus given my age. The skiing at Crans-Montana was excellent. Overall a wonderful stay. Kudos to Pablo the manager!! Thanks- - hope to be back again.
Stayed 8 nights in Feb 2025
Verified

2/10 Terrible

Chi Hong

Liked: Cleanliness, property conditions & facilities, room comfort

Unacceptable and unprofessional service

I had booked a 6-night stay in a suite, but from Day 4 onward, there was no housekeeping provided. The room was not cleaned, and fresh towels and amenities were not supplied until Day 6 after reaching one of the staff by WhatsApp. Additionally, breakfast, which was clearly stated as included for all six days, was only available on the first 3. This abrupt and unexplained cancellation of promised services is both misleading and unacceptable. What’s worse, there was no staff present at the hotel at all. The front desk was unattended, phone calls went unanswered, and messages were ignored. After multiple failed attempts, I finally received a response only through social media, stating that all staff had left due to the end of the season. This explanation is completely unacceptable, especially as no guests were informed beforehand, and no alternative support or action was offered, even after I reached out. The most appalling part of this experience occurred on the final day. A heavy snowfall disrupted all transportation in Crans Montana. No buses or funicular were operating, and our pre-booked taxi never arrived, again, with no notification from the hotel or any assistance whatsoever. With no staff to turn to, we were forced to walk down to the funicular station through snow and ice with our luggage, completely unaided. As a direct result of this chaos and lack of support, we missed our flight. This experience was not only stressful, it was a nightmare absolutely.
Breakfast have been provided on first 3 day
Heavily snow fall at the last day
No front desk staff and we had to put the room key on the tray when check out
Heavy snow fall made all transportation out of service while we couldn’t get any support from hotel staff
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir haben uns von Anfang an sehr wohl und willkommen gefühlt. Es herrscht eine sehr gute Stimmung im Haus und unter den Angestellten. Der Manager ist außerordentlich freundlich und relaxt. Wir würden diesem Betrieb 4 Sterne geben! Nun wünschen wir der ganzen Crew ein tolles Jahr und viel Erfolg. Auf jeden Fall kommen wir wieder.
Stayed 5 nights in Feb 2025