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"We were really disappointed by the beach. It’s rocky and was covered in seaweed (during our visit). The pools are beautiful, staff was lovely. The room was enormous and well maintained. I just wish we had more transparency regarding the condition of the beach."

"The comforter and shower curtain liner didn’t appear to be very clean. Also, we’ve never been to a hotel that doesn’t do basic maintenance to the rooms. We requested new towels at 8am so we could have clean ones to shower with and by the time we got back at 4pm they weren’t outside our door so we had to request them again. We had to request new bed sheets to make our bed feel clean again. Lastly, the sink didn’t drain. Everything else about the property was great."

"Duval House is a lovely option to stay at in Key West. Just a nice walk to the downtown bar and restaurants. The backyard where a yummy breakfast is served is so pleasant. We met several nice people there. My only issue was with the air conditioner location in our room. It’s was right above our bed and kept me awake the first night. Fortunately I discovered a pair of ear plugs in my husband’s shaving kit, so I slept great the second night."

"Kevin at concierge was extremely helpful and friendly. Stevo at the front desk and Javier at the front desk were friendly and helpful. Paulson at the restaurant was friendly and accommodating. Pool was smaller than expected. Pool grounds could be kept cleaner. Rooms could be renovated and towels had stains. Free shuttle into town and airport was useful. Look out for free goodies in the lobby during different times of the day."

"These guys went above and beyond, especially Connor, who really helped me when I realized we booked the wrong days. He worked diligently with Expedia to make sure that our dates were changed. Even upgrading our room for the troubles we had with the being able to rebook through Expedia. The hotel staff is excellent and accomodating at this resort. Amazing experience!! Kudos to Connor!!!"

"Better AC"

"The room was clean the breakfast was nice. It was really nice to have the cold water and ice dispenser. Also enjoyed the dipping pool."

"It was amazing stay close to everything and the staff was super friendly and super accommodating"

"We really loved this place!!"

"our concierge Jessie was the best. Helped us with anything we needed. Thanks again Jess"

"Breakfast was good. Room needed some updates, but price was reasonable"

"Bay vew room is limited."

"Overall, our stay was okay, but it did not quite meet the expectations we typically have for a Hilton property. There were several positive aspects of our visit. Check-in was smooth and efficient, the beds were comfortable, the complimentary cookies were a nice touch, and the bartender was friendly and welcoming. The property itself was attractive and appeared to be well maintained. However, there were a few disappointments. The cleaning products used throughout the hotel had a very strong and...

"Staff took a lot of pride in the pool area."

"Great Stay with Excellent Shuttle Service! We recently stayed for 1 night during our Key West vacation and had a very pleasant experience overall. Location – The hotel is conveniently located close to the Key West downtown area. What really stood out was the complimentary shuttle service that runs every hour to Downtown/Mallory Square—extremely convenient and saved us from driving and paying for parking. Cleanliness – The hotel was very clean and well maintained throughout our stay. Property...

"Great location near pier, shops, restaurants, and tours in Key West! Superb staff, exceptional clean suites, and very friendly staff!"

"We had an absolute lovely time. Staff could not have been more friendly and accommodating. "

"Tranquilo acogedor"

"Everything was amazing we had a great time."