Rooms smelt, beds lumpy, very noisy early in am ..staff service was the best part of visit
andrea
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก GM วันที่ 13 พ.ค. 2024
Thank you for taking the time to write a review. I value any comments that can be used to improve our guest satisfaction and apologize for any inconvenience you encountered.
There was nothing that i like and i dislike everything, staff, customer service, they whent to supposedly clean the room but left all the duty towels and trash in the room, so unhappy, wont stay there again
isabel
เข้าพัก 3 คืน, พฤษภาคม 2024
การตอบกลับจาก GM วันที่ 13 พ.ค. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Thank you so much for reviewing your stay! We are so pleased the staff accommodated your needs. We strive very hard to make each guest’s stay as enjoyable as possible. We hope you come back for a visit real soon!
6/10 พอใช้
Jan
เดินทางกับครอบครัว
9 พ.ค. 2024
ชื่นชอบ: พนักงานและบริการ
The property is getting old. Stairs are old and probably not up to code.
Jan
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก Kim Sippel, FD Supervisor วันที่ 9 พ.ค. 2024
Thank you for taking the time to write a review. I value any comments that can be used to improve our guest satisfaction and apologize for any inconvenience you encountered. It is my hope that you will consider staying with us again.
We would like to thank you for rating your stay. Your business is very important to us, and we value your feedback. We hope you will visit us again in the future.
8/10 ดี
Elizabeth
เดินทางกับครอบครัว
2 พ.ค. 2024
ชื่นชอบ: พนักงานและบริการ
Extremely helpful staff. Great breakfast!
Elizabeth
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Kim Sippel, FD Supervisor วันที่ 5 พ.ค. 2024
Thank you for reviewing the hotel. We greatly appreciate your business and hope you will stay with us again in the future.
4/10 แย่
Thomas
1 พ.ค. 2024
never got there, you wouldn't refund my reservation even though I cancelled - now you want me to give you a review when I was a no show?
Thomas
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก GM วันที่ 3 พ.ค. 2024
Our apologies but unfortunately you booked a non-refundable reservations.
Your business is very important to us, and we value your feedback. We would like to thank you for rating your stay and we hope you will visit us again in the future.
Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
We would like to thank you for rating your stay. Your business is very important to us, and we value your feedback. We hope you will visit us again in the future.
Thank you for rating your stay. We apologize we did not provide you with a 5-star experience. I hope that you will consider staying with us again so that we can provide you with a better guest experience.
Your business is very important to us, and we value your feedback. We would like to thank you for rating your stay and we hope you will visit us again in the future.
Thank you so much for the 5 out of 5 rating! We are so pleased your stay was more than satisfactory. We hope you will visit us again in the future.
10/10 ดีเลิศ
Jagadish
3 เม.ย. 2024
Fantastic stay !
Jagadish
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Kim Sippel, FD Supervisor วันที่ 7 เม.ย. 2024
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I'm happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
Your business is very important to us, and we value your feedback. We would like to thank you for rating your stay and we hope you will visit us again in the future.
The front desk clerk was very helpful and accommodating, her name was Sarah🙂
Jerry
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Kim Sippel, FD Supervisor วันที่ 7 เม.ย. 2024
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I'm happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
6/10 พอใช้
Thomas J.
เดินทางกับคู่รัก
31 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Dated property. Badly needs an update.
Thomas J.
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Kim Sippel, FD Supervisor วันที่ 7 เม.ย. 2024
Thank you for your comments. We apologize that your stay is not what you had expected. We hope that you will consider staying with us again so that we can provide you with a better guest experience in the future.
การตอบกลับจาก Kim Sippel, FD Supervisor วันที่ 7 เม.ย. 2024
Thank you for taking the time to review the hotel. I value any comments that can be used to improve our guest satisfaction. We look forward to having you as our guest again in the future.
Thank you so much for the 5 out of 5 rating! We are so pleased your stay was more than satisfactory. We hope you will visit us again in the future.
6/10 พอใช้
Luis, Santa Ana
28 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ
Convenient
Luis
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Kim Sippel, FD Supervisor วันที่ 7 เม.ย. 2024
We apologize for not meeting your expectations and hope that you will give us another opportunity to provide you with a better experience in the future. Thank you.
10/10 ดีเลิศ
Jodi
เดินทางเป็นกลุ่ม
23 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Pool was dirty
Jodi
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Kim Sippel, FD Supervisor วันที่ 7 เม.ย. 2024
Thank you for taking the time to review the hotel. I value any comments that can be used to improve our guest satisfaction. We look forward to having you as our guest again in the future.
10/10 ดีเลิศ
Sheryl
21 มี.ค. 2024
ชื่นชอบ: ความสะอาด
Hotel was very. Lean, beds we’re comfortable and staff was amazing
Sheryl
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Kim Sippel, FD Supervisor วันที่ 23 มี.ค. 2024
Thank you so much for reviewing your stay! We are so pleased the staff accommodated your needs. We strive very hard to make each guest’s stay as enjoyable as possible. We hope you come back for a visit real soon!
8/10 ดี
Laurie
เดินทางกับครอบครัว, เดินทางกับคู่รัก
19 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Do NOT book a King Bed at this hotel if you have limited mobility. There is no elevator on site and ALL King size beds are on the 2nd floor, when we checked in and this was brought to our attention all the bottom floor rooms had already been booked. My poor husband waiting for hip surgery had to hobble up and down stairs, I’ll be more mindful to look for this restriction next time I book
Laurie
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Kim Sippel, FD Supervisor วันที่ 23 มี.ค. 2024
Thank you for taking the time to write a review. I value any comments that can be used to improve our guest satisfaction and apologize for any inconvenience you encountered. It is my hope that you will consider staying with us again.
4/10 แย่
Jeanette
15 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
Jeanette
เข้าพัก 4 คืน, กันยายน 2023
การตอบกลับจาก Kim Sippel, FD Supervisor วันที่ 23 มี.ค. 2024
Thank you for rating your stay. We apologize we did not provide you with a 5-star experience. We hope you will give us another opportunity.
10/10 ดีเลิศ
Martin
13 มี.ค. 2024
Martin
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Kim Sippel, FD Supervisor วันที่ 7 เม.ย. 2024
Thank you for rating your stay. We hope you will visit us again in the future.
Really nice variety of breakfast foods. No elevator which made it difficult for me since by the time we got to the hotel my grandkids were sleeping and that meant i had to carry each of them, and lugguge up a flight of stairs in middle of night.
kristine
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก GM วันที่ 11 มี.ค. 2024
Thank you for your comments. I sincerely apologize you had to carry your grandkids up the stairs. We try and place our guests with children on the ground floor due to situations such as this and noise. I hope you will visit us again.
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
8/10 ดี
Daphne
27 ม.ค. 2024
Daphne
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Kim Sippel, FD Supervisor วันที่ 23 มี.ค. 2024
Thank you for reviewing the hotel. We greatly appreciate your business and hope you stay with us again.
Nice place to stay with clean and spacious room. We had bonus breakfast. Reception was warm and welcoming. Check in process was breeze. Only caveat was that breakfast lounge was small and was really crowded in the morning. Area itself was secluded so felt like bit unsafe. But, overall excellent experience with our stay and will greatly recommend it for anyone looking to stay in that area.
Anupam
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก FD Supervisor วันที่ 31 ธ.ค. 2023
Good Morning! Thank you so much for taking the time to review the hotel. Each staff member strives to give each guest a wonderful experience. I am very pleased that you will recommend us. I look forward to having you as our guest again in the future. Thank you again.
Thank you so much for reviewing your stay! We are so pleased the staff accommodated your needs. We strive very hard to make each guest’s stay as enjoyable as possible. We hope you come back for a visit real soon!
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay experience. I am very pleased your visit was more than satisfactory. We look forward to having you as our guest again in the future.
10/10 ดีเลิศ
Linda
27 ธ.ค. 2023
Linda
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก FD Supervisor วันที่ 31 ธ.ค. 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
Excellent customer service! The breakfast was delicious!!
Ruben
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก FD Supervisor วันที่ 27 ธ.ค. 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
10/10 ดีเลิศ
Allison
16 ธ.ค. 2023
Allison
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก FD Supervisor วันที่ 19 ธ.ค. 2023
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
Very busy intersection yet pretty quiet. Clean, breakfast is what you get now a days. Not bad for the rates.
Robert
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก FD Supervisor วันที่ 16 ธ.ค. 2023
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I'm happy your visit was more than satisfactory. We look forward to having you as our guest again in the future
We had a really good day but tiring. It was good to know that we had a room reserved at Best Western Cottonwood Inn. We slept really well. The shower was outstanding with plenty of water pressure and good shower head.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก FD Supervisor วันที่ 14 ธ.ค. 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
10/10 ดีเลิศ
Roberta
10 ธ.ค. 2023
Roberta
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก FD Supervisor วันที่ 12 ธ.ค. 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
Felt the accommodation was over priced. Could hear people walking about in room above us. Very basic motel style hotel not worth the price we paid.
Kathleen
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก FD Supervisor วันที่ 7 ธ.ค. 2023
-Thank you for taking the time to write a review. I value any comments that can be used toimprove our guest satisfaction and apologize for any inconvenience you encountered. It is my hope that you will consider staying with us again.