6/10 พอใช้
laura
เดินทางกับครอบครัว
24 ส.ค. 2025
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
The actual hotel is beautiful the rooms are comfortable in the area is lovely. Where I had issue is we were there visiting a family member at the University of Iowa hospital. When I inquired about a potential special hospital right I was told yes they have one but could not give it to us since we pre-booked through Expedia. I am a Hyatt rewards member and that was very disappointing as this was a last-minute trip planned due to illness. Secondly when we left the hotel to catch a 5:00 a.m. flight there was no one to be found anywhere to get a copy of our bill or to check out at 3:30 in the morning. I called the Hyatt regencies local number and stay on hold for over 30 minutes trying to get a person to get my receipt. My husband called the 1-800 Hyatt number and did get a customer service person who then connected us to the local hotel person. I explained the situation she assured me she would get the bill email to us right away that was 4 hours ago and I still have no receipt I'm very disappointed not in the hotel itself but in these little Inc
laura
เข้าพัก 2 คืน, สิงหาคม 2025
