BHG Hoteis Brazil Hospitality Group hotels in Copacabana

"Best hotel in Rio. But Copacabanna beach is not nearly as nice as Ipaniena"

"DONT STAY HERE!!! The room was tweeible, ive stayed in 50$ CAD motel rooms that were far better than this. After checking in, we immediately decided to check out and go somewhere else, AND THEY WOULDNT REIMBURSE US! We argued with the front staff for an hour before leaving, and am still be trying to get my money back!!! Not sure how these rooms / conditions are acceptable, especially being right off of the most touristy area of all of brasil"

"The staff was wonderful. Everyone from the checkin, to the restaurants, to housekeeping. Directly across the street from a great beach. Great amenities too. And a feeling of safely throughout "

"Great staff, Great location"

"I rarely leave reviews, but I feel it is important to share this experience for other travelers. During our stay, a personal item (portable charger) went missing from our room. Only hotel staff had access (housekeeping and minibar service). We reported this immediately, but received no meaningful response or follow-up from the front desk or management. In addition, we experienced serious cleanliness concerns. There was visible mold in the room, and the bed sheets provided were not clean. Even a member of housekeeping acknowledged this, took photos, and confirmed the sheets were dirty. Despite reporting these issues, the front desk staff — specifically Claudette and Thays — repeatedly refused to assist, escalate the situation, or provide any resolution. At checkout, there was still no accountability, no apology, and no effort to make the situation right. Instead, we were asked to pay for minor items from the minibar, despite the unresolved issues during our stay. This experience was disappointing not only because of the issues themselves, but because of the complete lack of customer care and responsibility shown by staff. I hope management takes this seriously and improves both cleanliness standards and guest support moving forward."

"Joao from front desk, he’s the only one on the team who stood out for his kindness."

"great location to the beach, and beautiful view and rooftop pool"

"This property on my staying workers working on the elevator, and the elevators need maintenance. "

"First, it is my first time to give a bad review to a hotel. We got a room which is ok but so noisy with a machine on the ceiling. I complain to reception to change room but never got it . They just don t care. You stay or you go away. I booked a tour one day with hotel which operated by Gray linecompany. The tour included a lunch and we got that lunch at 6:00pm!!! Half of people in that tour left by their own bu Uber. Everyone freaked out and tired. No organisation . Tour guide gave no hint of where to go or where to meet. Please watch out when you see tour by Grayline company. Don t book with them. Last day check out, at reception i gave back my room card and the guy said everything is good. half an hour later i realized that they did not return my security deposit i came back to see the person took care of my check out and you know what. He said we did not return your deposit because you did not check out yet!!! Can you beleive it? isaid you are the one did check out for me and now you say i did not do it. Terrible service . If you don t want trouble don t come to this hotel."