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"Staff and room"

"DO NOT BOK HERE!!!! This booking is a complete scam. Once you have booked the non refundable room they tell you a $300 cash wire transfer is to be made for a security deposit with your state issued ID. I called because this is nowhere stated and was immediately hung up on. Expedia “customer service” made several attempts to contact the property to which there was never an answer. I was stuck with zero and I mean zero help from Expedia. There is a similar review that was made recently as well. I...

"Everything is great as always. Spacious, clean and updated room. Nice executive lounge. Staffs have a very good service mind. Only complaint is sound insulation needs to be improved. Will be back again next year."

"Very excellent service"

"Good"

"Fantastic hotel, large room, double sinks, lovely kitchen area with everything you need. Beds really comfy and amazing views. Breakfast great addition!"

"The rooms are small but the space is used so effectively they did not feel small at all. I paid extra for the breakfast buffet and it was worth it! The food was very high quality. The location was convenient for walking around downtown town and was on the bus route for all the museums. I would stay here again."

"There were no robes, and the bartender was rude. Other than that, every thing was ok."

"Wife and I always come back to the Waldorf Astoria-Chicago as our preferred hotel in downtown. We’ve experienced a bunch, but none ever truly make us want to call it home."

"Everyone was very nice and the room was amazing with great views."