We went for the Ohio state Vs Oregon Football game when we got our room the bedsheets were missing and the toilet was clogged and still running would not recommend. And it was very dirty
Rooms are newly renovated as noted with amenities for a studio. Good space to walk around and stay for more days. Not located near much to walk to so prepare yo take a Lyft/Uber or drive if you want to eat (about 15-20 minutes).
Great hospitality from staff!
IHG could stand to provide some support/invest to the location such as recarpeting the stairway, signage hasn't been changed in the parking lot, and one of the letters in the name is missing.
Hotel lost our confirmation and did not have our room reservations. Did not have any other rooms available. Hotel lost 3 other guests reservations as well just in the 20 minutes we were there trying to figure out what to do. Do not book here as they will not honor your reservation.
Perfect experience beginning to end. From the price, staff and amenities to the location and surrounding community my experience here was exceptional. I came for a NIN concert and left with a far better experience than I ever could have imagined.
staff was very helpful! the room was very clean and organized! I loved the kitchen area. There was a gross looking stain in the bathtub, but that is okay! overall, great stay and great staff! Had lots of fun
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Not a safe place to stay. We had to leave and not stay here upon examination of the place.
At check in, they had us pay again even though the room had already been paid for.
At first glance, we didn't even know this was the right building as all signs to the place were covered up. There was no sign stating this was Candlewood Suites.
A man walked out of the emergency exit and no alarm went off as the door stated it would. This man proceeded to leave the door propped open so anyone could enter the building, even if one wasn't staying.
Upon getting to the room, the room was already open via the deadbolt. You didn't even need to use the keycard to enter! This was the same for many rooms we passed getting to our room. The room was dirty and the bathroom didn't seem to have been cleaned at all.
After these incidents in the first 5 minutes of arriving, we checked out immediately and found a new place to stay.
We arrived at 12:30 a.m., so very late after our drive from Lancaster, PA to find out that neither elevator was working. They placed us on the second floor at opposite ends of the building.
When arrived already had the room paid for through this app. Was told needed to put down a 100.00 deposit for the room and it would be returned if no damages after checking out. Ended up thwy charged me for it telling.me the app did not include the room rental and that was what the 100.00 was for.
It was the worst stay the the elevators were broke and the staff kept line saying they were going to get fixed and the people were there to fix them which they weren't whenever fixed not even try and been out for like months and we were stuck on the 4th floor they didn't ask us to move down or anything it was terrible it was the worst day ever and then the only thing that's about was the free laundry
Picked Candlewood for a dance competition because I've stayed at other properties. This one is in a sketchy area with a lot of semi trucks parked all around and people walking around at all times of day.
The area around the hotel property seems a bit "sketchy" but there is a high iron fence all around the property with one entry/exit so it's easy for staff to monitor who coming and going.